on 27-07-2023 18:40
Hi, just moved house and VM reinstalled my services including m350 broadband. I then took out a contract with O2 mobile a week later and the m350 was upped to m500. However, during all of this my download speed has almost constantly sat at 168-170Mbps. I run the Hub3 in modem mode then through an ASUS router which handles the wifi. At the moment my iphone is reporting getting 238Mbps via wifi ?Hub 3 is connected to PC via ethernet cable. I am bamboozled as this is getting on the technical side for me. Any suggestions apart from running VM's tests and rebooting everything? I tried putting the hub in router mode and running win10 insafe mode with networking but nothing changed. (If I did it correctly that is) Any help or suggestions greatly appreciated.
Answered! Go to Answer
27-07-2023 18:44 - edited 27-07-2023 18:47
Your setup is a little confusing as you cannot have both your Asus and your PC connected to the HUB, via Ethernet, at the same time when in modem mode.
When in router mode what does this site show?
https://samknows.com/realspeed/
27-07-2023 18:44 - edited 27-07-2023 18:47
Your setup is a little confusing as you cannot have both your Asus and your PC connected to the HUB, via Ethernet, at the same time when in modem mode.
When in router mode what does this site show?
https://samknows.com/realspeed/
on 27-07-2023 19:18
Sorry for the confusion. My Ethernet cable goes from the VM hub to the router then the router is connected to the pc via another Ethernet cable. The Sam knows/real speed says not available on this network ?
27-07-2023 19:21 - edited 27-07-2023 19:22
@jim_59 wrote:Sorry for the confusion. My Ethernet cable goes from the VM hub to the router then the router is connected to the pc via another Ethernet cable. The Sam knows/real speed says not available on this network ?
As I said it only works when the HUB is in router mode.
What does the built in speed test within the Asus, under 'Adaptive QoS / Internet Speed' show?
Whilst you are there ensure QoS is disabled.
on 27-07-2023 19:38
Sorry for that, never noticed the ‘router mode’ bit. In router mode the Samknows real speed reports 547Mbps down and 187Mbps up.
on 27-07-2023 19:41
Sorry, 547 down (router) and 187 down (device)
27-07-2023 19:42 - edited 27-07-2023 19:44
So you are getting full speed over VM's network to the HUB.
I'd suggest QoS could be enabled on the Asus. Could you check as noted above?
EDIT: Ah, so the device is slower than expected.
Which device is it? Wired, Wireless?
on 27-07-2023 20:28
My VM hub is connected to the ASUS route via Ethernet cable. The ASUS is then connected to the PC via another Ethernet cable. If I connect the VM straight to the PC the results are changed to 548 router and 550 device (desktop)
on 27-07-2023 21:19
I checked the ASUS and QoS is disabled
on 27-07-2023 22:26
So it appears to be the Asus at fault?
All I can suggest is giving the Asus a full reset to see if it helps.