M500 speed not giving full speed

[Nightgaunt]

I switched from M350 to M500 a month or so ago and since my speeds have never reached the 500Mbps level and I'm seeing lag in the evenings on my BQM's, on M350 I always got more than 360Mbps.

I always use a wired connection.

Can someone please explain why I'm not getting what I'm paying for?

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	386750000	Locked
Ranged Upstream Channel (Hz)	53699991	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	386750000	1	40	256 qam	32
2	202750000	0.2	38	256 qam	9
3	210750000	0.4	38	256 qam	10
4	218750000	0.2	40	256 qam	11
5	226750000	0.4	40	256 qam	12
6	234750000	0	38	256 qam	13
7	242750000	-0.2	38	256 qam	14
8	250750000	0	38	256 qam	15
9	258750000	0.2	38	256 qam	16
10	266750000	0.4	38	256 qam	17
11	274750000	0.4	38	256 qam	18
12	282750000	0.7	40	256 qam	19
13	290750000	0.7	40	256 qam	20
14	298750000	0.7	40	256 qam	21
15	306750000	0.7	40	256 qam	22
16	314750000	0.9	40	256 qam	23
17	322750000	0.5	38	256 qam	24
18	330750000	0.7	40	256 qam	25
19	338750000	1	38	256 qam	26
20	346750000	1	40	256 qam	27
21	354750000	0.9	40	256 qam	28
22	362750000	1	40	256 qam	29
23	370750000	1.4	40	256 qam	30
24	378750000	1.2	40	256 qam	31

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	1	0

[Nightgaunt]

Can't you check power levels when the hub 3 is in modem mode as I need the wifi and the Hub 3 is useless at wifi?

[Nightgaunt]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	386750000	0.9	40	256 qam	32
2	202750000	0.2	38	256 qam	9
3	210750000	0.4	38	256 qam	10
4	218750000	0.2	40	256 qam	11
5	226750000	0.2	40	256 qam	12
6	234750000	0	38	256 qam	13
7	242750000	-0.2	38	256 qam	14
8	250750000	0	38	256 qam	15
9	258750000	0.2	38	256 qam	16
10	266750000	0.2	38	256 qam	17
11	274750000	0.2	38	256 qam	18
12	282750000	0.5	40	256 qam	19
13	290750000	0.7	40	256 qam	20
14	298750000	0.5	40	256 qam	21
15	306750000	0.7	40	256 qam	22
16	314750000	0.7	40	256 qam	23
17	322750000	0.5	38	256 qam	24
18	330750000	0.5	40	256 qam	25
19	338750000	1	40	256 qam	26
20	346750000	0.9	40	256 qam	27
21	354750000	0.7	40	256 qam	28
22	362750000	1	40	256 qam	29
23	370750000	1.2	40	256 qam	30
24	378750000	1	40	256 qam	31

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53699961	46.5	5120	64 qam	10
2	39400014	46.5	5120	64 qam	12
3	46200000	46.5	5120	64 qam	11
4	60299998	48	5120	64 qam	9

[Gareth_L]

Hi Nightgaunt 

Thanks for your post 
Sorry to hear about the issue with your connection 
I have had a look from here and all the levels are okay 

Which means we will need to get a Technician out 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L