on 27-04-2022 13:32
I switched from M350 to M500 a month or so ago and since my speeds have never reached the 500Mbps level and I'm seeing lag in the evenings on my BQM's, on M350 I always got more than 360Mbps.
I always use a wired connection.
Can someone please explain why I'm not getting what I'm paying for?
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 386750000 | Locked |
Ranged Upstream Channel (Hz) | 53699991 | Locked |
Provisioning State | Online |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 386750000 | 1 | 40 | 256 qam | 32 |
2 | 202750000 | 0.2 | 38 | 256 qam | 9 |
3 | 210750000 | 0.4 | 38 | 256 qam | 10 |
4 | 218750000 | 0.2 | 40 | 256 qam | 11 |
5 | 226750000 | 0.4 | 40 | 256 qam | 12 |
6 | 234750000 | 0 | 38 | 256 qam | 13 |
7 | 242750000 | -0.2 | 38 | 256 qam | 14 |
8 | 250750000 | 0 | 38 | 256 qam | 15 |
9 | 258750000 | 0.2 | 38 | 256 qam | 16 |
10 | 266750000 | 0.4 | 38 | 256 qam | 17 |
11 | 274750000 | 0.4 | 38 | 256 qam | 18 |
12 | 282750000 | 0.7 | 40 | 256 qam | 19 |
13 | 290750000 | 0.7 | 40 | 256 qam | 20 |
14 | 298750000 | 0.7 | 40 | 256 qam | 21 |
15 | 306750000 | 0.7 | 40 | 256 qam | 22 |
16 | 314750000 | 0.9 | 40 | 256 qam | 23 |
17 | 322750000 | 0.5 | 38 | 256 qam | 24 |
18 | 330750000 | 0.7 | 40 | 256 qam | 25 |
19 | 338750000 | 1 | 38 | 256 qam | 26 |
20 | 346750000 | 1 | 40 | 256 qam | 27 |
21 | 354750000 | 0.9 | 40 | 256 qam | 28 |
22 | 362750000 | 1 | 40 | 256 qam | 29 |
23 | 370750000 | 1.4 | 40 | 256 qam | 30 |
24 | 378750000 | 1.2 | 40 | 256 qam | 31 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
on 27-04-2022 14:28
on 27-04-2022 14:56
Thanks for the response, this is from the config tab after a reset:
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | A,.iyewrkldJKDHSUBsgvca69 |
SFID | 9780 |
Max Traffic Rate | 575000000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 9777 |
Max Traffic Rate | 38520000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
on 27-04-2022 15:17
on 27-04-2022 16:00
My main PC has a Z690 motherboard with a 2.5Gb network card, 32Gb of DDR5 and an i9-12900K cpu with all the latest drivers.
I've already switched out CAT 6 cables and tried in safe mode, I only use the Hub in modem mode as I have my own router for wireless as the Hub 3 is useless but still get an average of 350-400Mbps depending upon time of day.
Ironically even wireless shows the same speeds
on 27-04-2022 16:05
on 27-04-2022 16:44
It's a TP Link AC5400
on 28-04-2022 21:26
Forgot to add I've tried with QoS for gaming and with it switch off too, no difference
on 28-04-2022 21:32
@Nightgaunt wrote:Forgot to add I've tried with QoS for gaming and with it switch off too, no difference
What does your upstream data look like?
on 01-05-2022 17:49
Hi @Nightgaunt,
Welcome back to our Community Forums! Thank you for your post and I'm very sorry to hear that you're experiencing some speed issues! I understand how frustrating that can be, especially after your recently speed upgrade.
I can see that you've stated that you use the Virgin Media Hub in Modem Mode as you use a third party router as a main source of WiFi. Unfortunately, we cannot support third party routers and can only run thorough checks on our own equipment. If you'd like, we would be able to run further checks on your power levels if you temporarily switch back to Router Mode on your Virgin Media Hub for at least 24 hours. This way, we'll be able to run checks on our equipment to ensure that it is not the Hub that is causing you the speed issues. If it is the VM Hub that is causing problems, we'll be able to arrange for a technician appointment to investigate this further.
Please keep us updated on how you'd like to proceed, so we can help.
Thank you.