I have been consistently testing my speed through Ethernet and Wi-Fi throughout the day, daily. I am only getting max speeds of about 250mb, typically around 200mb.
It stubbornly refuses to go beyond that. The expectation is around 400mb plus but I don't get that.
I am on the full whack oomph bundle. BT have recently installed FTTP 1 gig fibre optic on my road so that is very tempting given my contract is ending soon, however, I would be OK if I get somewhere close to 500 🙂
I called Virgin and was told that it depends on others using the network on my road at the same time??
Any advice would be appreciated - I have done the usual stuff like rebooting, etc.
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).
Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?
Your i.p. address may have changed since you set it up - this happened to me a week or so ago. Check your i.p. and if it has changed - put the new one into the BQM settings.
Or as Carl says - the Hub may not be accepting pings. So navigate to the Hub web interface and somewhere in Advanced Settings > Advanced > Ping > there should be a box to tick to "allow/respond to ICMP echo requests sent to WAN IP (or similar)
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.