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M500 speed dropped to 200Mbps after network outage

There was a failure in a Virgin street box recently since when my speed has dropped from 500Mbps to 200Mbps even though my contract is M500

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Re: M500 speed dropped to 200Mbps after network outage

Could you access your router using http://192.168.0.1/  . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

At least we can check the stats to rule out an issue with the line.

You can also check your connection speed in the 'Configuration' tab:

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
;kfoA,.iyewrkldJKDHSUBsgvca6983



Primary Downstream Service Flow

SFID10077
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID11931
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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