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Gung
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M500 slow

my M500 is at a snails pace ....15mb and thats on a  wired connection ...i was getting speeds as fast as 550mb ...2 days like this another day of this and virgin will be getting cancelled

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SCA1972
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Re: M500 slow

Have you tried a different Ethernet cable to rule out a damaged/faulty cable?

If you go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login (unless this is your first visit to the hub GUI, which does require you to login) but instead click on Router Status which is a text link at the bottom of the screen. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. If using screenshots be careful to edit out or obscure any reference to your WAN IP or MAC address in the log to protect your privacy.  If you copy and paste the log then the forum will automatically censor this sensitive information. Also note that images will take time to appear on the forum due to a combination of awaiting moderator approval and buggy code.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (may take a few days) and run checks on your line.

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My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Gung
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Re: M500 slow

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000003.540256 qam25
2203000000338256 qam9
32110000003.438256 qam10
42190000003.538256 qam11
52270000003.740256 qam12
62350000003.738256 qam13
72430000003.538256 qam14
82510000003.540256 qam15
92590000003.240256 qam16
10267000000340256 qam17
112750000002.740256 qam18
122830000002.740256 qam19
132910000002.538256 qam20
142990000002.538256 qam21
153070000002.740256 qam22
163150000002.940256 qam23
173230000003.240256 qam24
183710000004.540256 qam26
193790000004.438256 qam27
203870000004.140256 qam28
21395000000440256 qam29
224030000003.940256 qam30
234110000003.740256 qam31
244190000003.440256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.360
2Locked38.990
3Locked38.670
4Locked38.9150
5Locked40.370
6Locked38.960
7Locked38.9200
8Locked40.3130
9Locked40.330
10Locked40.380
11Locked40.370
12Locked40.3110
13Locked38.9340
14Locked38.9480
15Locked40.3150
16Locked40.9130
17Locked40.3200
18Locked40.360
19Locked38.970
20Locked40.3100
21Locked40.380
22Locked40.370
23Locked40.3110
24Locked40.3280
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Gung
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Re: M500 slow

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603001213.6512064 qam1
2462002313.575512064 qam3
3537001373.6512064 qam2
4394002003.575512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Gung
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Re: M500 slow

Time Priority Description

13/09/2020 21:11:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2020 19:43:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2020 17:02:4noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2020 10:16:2Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 20:44:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 19:36:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 19:36:10Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 17:53:27noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2020 01:14:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 18:40:31noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 18:40:21Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 18:04:22noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 18:04:13Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/09/2020 13:01:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 21:38:28noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 21:38:10Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 18:18:2noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2020 23:52:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/09/2020 19:03:9Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 20:48:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0
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SCA1972
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Message 6 of 12
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Re: M500 slow

Nothing obviously out of spec with the hub stats.

So I'll ask again. Have you tried a different Ethernet cable to rule out a damaged/faulty cable?

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Scott

My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gung
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Re: M500 slow

tried new wire no better ...i have cat 8 cables

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Gung
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Re: M500 slow

speed up again 550mb ...for how long we will see

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Emily_G
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Re: M500 slow

Thank you for the post Gung.

 

How are your services doing today? 

 

If needed, please post an updated speed test result. 

 

Thanks, Emily.

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Gung
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Re: M500 slow

My speeds are ok over wired connection ...but why is speeds so bad over wi fi from the hub 3 ...562MB wired 28MB wi fi

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