Virgin Media Community

[earlgrey1975]

Hi 

im on M500 broadband and getting speeds between 35 to 70 mb/s

checked cables etc

details below

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	331000000	Locked
Ranged Upstream Channel (Hz)	60300000	Locked
Provisioning State	Online

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.8	38	256 qam	25
2	203000000	6.6	38	256 qam	9
3	211000000	6.5	38	256 qam	10
4	219000000	6	38	256 qam	11
5	227000000	5.9	38	256 qam	12
6	235000000	5.6	38	256 qam	13
7	243000000	5.5	38	256 qam	14
8	251000000	5.1	38	256 qam	15
9	259000000	5.3	38	256 qam	16
10	267000000	5.3	38	256 qam	17
11	275000000	4.6	38	256 qam	18
12	283000000	4.1	38	256 qam	19
13	291000000	4.9	38	256 qam	20
14	299000000	5.9	38	256 qam	21
15	307000000	6.1	38	256 qam	22
16	315000000	6.8	38	256 qam	23
17	323000000	6.8	38	256 qam	24
18	339000000	7.3	38	256 qam	26
19	347000000	7.5	40	256 qam	27
20	355000000	7.1	38	256 qam	28
21	363000000	7.3	38	256 qam	29
22	371000000	7.9	40	256 qam	30
23	379000000	7.8	38	256 qam	31
24	387000000	7.8	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	0	0
2	Locked	38.9	3	0
3	Locked	38.6	5	0
4	Locked	38.9	7	0
5	Locked	38.9	5	0
6	Locked	38.9	3	0
7	Locked	38.9	5	0
8	Locked	38.9	6	0
9	Locked	38.6	4	0
10	Locked	38.6	4	0
11	Locked	38.6	5	0
12	Locked	38.9	0	0
13	Locked	38.6	13	0
14	Locked	38.9	4	0
15	Locked	38.9	6	0
16	Locked	38.9	4	0
17	Locked	38.6	6	0
18	Locked	38.9	6	0
19	Locked	40.3	17	0
20	Locked	38.9	0	0
21	Locked	38.6	18	0
22	Locked	40.3	5	0
23	Locked	38.9	5	0
24	Locked	38.9	0	0

[earlgrey1975]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	45.5	5120	64 qam	1
2	39400002	44	5120	64 qam	4
3	46200000	45.5	5120	64 qam	3
4	53700036	45.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	ca69834ncxv9873254k;fg87dsfd;

Primary Downstream Service Flow

SFID	9376
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

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Network Log

Time Priority Description

04/05/2022 17:55:11	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2022 17:47:19	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2022 17:44:30	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2022 17:44:12	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2022 17:43:5	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[earlgrey1975]

[earlgrey1975]

Any ideas you knowledgeable people 

[David_Bn]

Good Afternoon @earlgrey1975, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the recent broadband issues you've been experiencing. 

Can you please provide me with an update on how the services have since been performing? 

Do you have anymore up to date BQMs to share?

Kindest regards,

David_Bn

[earlgrey1975]

Hi
please see below 

[earlgrey1975]

The connection as a whole is either 350mb or dial up speed and always at the wrong moment

[earlgrey1975]

Please see below

[jbrennand]

Nothing leaps out of the stats and the BQM is not too bad.

So can I check.... are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What are the various Hub lights showing/doing when this happens?

[earlgrey1975]

Hi

Thanks for the feedback I am always connecting wirelessly and the hub always has a orange light 

an example of speed achieved are below