Virgin Media Community

[javadudd]

Having been on to VM Technical Support when you eventually get through some 25-30 mins.

I usually use V3.0 Hub in modem mode.

However for consistency and elimination of other network possible problems.

Switched to Router Mode usual reset  direct wired to 1 PC only etc.

Tech support I can see in the log

Unit has been restored to factory defaults from a software issued command;

Unit was reset from the button on the back and I was told after the 10 minute reboot I would get the speeds to be expected - so left it and voila still the same🙄

2 days later still no change(well inconsistent) ranging from 80 Mbps - 145 Mbps though out the day. Still no where near the Min guaranteed 258 Mbps.

I don't think I'm asking too much to get at least the min especially when it's being paid for.

Also noticed in the Log

critical No Ranging Response received - T3 time-out; (If that means anything to anyone)

[Andruser]

Go back into the Hub's status page, and post (as formatted text) the whole Network log, Downstream and Upstream tabs.  That'll give us something to chew on as a start.

[jbrennand]

Try again with the Hub in modem mode and wired direct to the pc - check the drivers are up to date and the Cat5e or better cable is not failing/faulty. Test at speedtest.net to your nearest VM server - try 2 different browsers.
If they are still low – boot the device into safe+networking mode and try again.

There are many posts on here where unknown software, corrupted browsers or other connected devices are limiting speeds on tests.

Report back what that gets.

[javadudd]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	1.7	38	256 qam	32
2	203000000	5.5	38	256 qam	9
3	211000000	5.5	38	256 qam	10
4	219000000	5.3	38	256 qam	11
5	227000000	5.5	38	256 qam	12
6	235000000	5.3	38	256 qam	13
7	243000000	5.4	38	256 qam	14
8	251000000	5.3	38	256 qam	15
9	259000000	5.3	38	256 qam	16
10	267000000	4.8	38	256 qam	17
11	275000000	4.5	38	256 qam	18
12	283000000	4	38	256 qam	19
13	291000000	3.9	38	256 qam	20
14	299000000	3.7	38	256 qam	21
15	307000000	3.5	38	256 qam	22
16	315000000	3.4	38	256 qam	23
17	323000000	3.4	38	256 qam	24
18	363000000	3	38	256 qam	25
19	371000000	3	38	256 qam	26
20	379000000	2.9	38	256 qam	27
21	387000000	2.7	38	256 qam	28
22	395000000	2.7	38	256 qam	29
23	403000000	2.2	38	256 qam	30
24	411000000	2.2	38	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	37	0
2	Locked	38.6	28	0
3	Locked	38.6	17	0
4	Locked	38.9	32	0
5	Locked	38.6	20	0
6	Locked	38.9	23	0
7	Locked	38.9	18	0
8	Locked	38.9	31	0
9	Locked	38.9	15	0
10	Locked	38.6	33	0
11	Locked	38.6	20	0
12	Locked	38.9	33	0
13	Locked	38.6	28	0
14	Locked	38.6	31	0
15	Locked	38.9	28	0
16	Locked	38.9	31	0
17	Locked	38.6	22	0
18	Locked	38.9	19	0
19	Locked	38.9	28	0
20	Locked	38.9	24	0
21	Locked	38.9	36	0
22	Locked	38.9	30	0
23	Locked	38.6	36	0
24	Locked	38.6	48	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46199986	4.2	5120	64 qam	3
2	32600012	4	5120	64 qam	5
3	39400004	4.05	5120	64 qam	4
4	53699998	4.2	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[javadudd]

In Modem - Connected direct to Asus AC68U - with Cat 6 Cables

We did try this with the Tech Support online as well.

With Chrome

https://www.speedtest.net/result/9708335130

With Edge

https://www.speedtest.net/result/9708336034

[javadudd]

Safe Mode - Networking

Chrome

Edge

[javadudd]

And after reboot - normal mode

Chrome

Edge

[jhuk]

Post the Config page from modem.

[javadudd]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	yewrkldJKDHSUBsgvca6

Primary Downstream Service Flow

SFID	13562
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	13561
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

[jhuk]

Well you sure are set for 500/35Mb/s so that is not issue (thought you may have recently upgraded and were stuck on old Config).