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ReubenBrown
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M500 but getting 5-30mbps?

I’ve been on the M250 plan for about a year and was consistently getting 250mbps throughout the entire year. I then wanted m500 but had to get everything else with it - sim tv etc. Despite just wanting the faster speed. I’m now only getting between 5-30mps for some reason. I can only guess it’s because everyone is at home due to COVID and VM can’t keep up with the demand.

Having said that, I work odd hours and I still find the speeds are slow even between 2-6am when I’d expect there is the the least amount of demand.

 

Is there anything I can do about this? (Ie find out if that is the case and do anything about it

Thanks in advance! 

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Anonymous
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Re: M500 but getting 5-30mbps?

first make sure you are testing speeds with a wired connection and not wifi.

post your hub stats and logs. if you have had other services you may have effected your power levels
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DJ_Shadow1966
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Re: M500 but getting 5-30mbps?

Hello

How are you doing the speedtest is it either wired or wireless, wired is always the best option.

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

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