Check the speed test on a pc wired to the router to see if you are getting better speeds. WiFi isn't the best to get top speeds and speedtest isn't always accurate, try change the server your testings to as well.
Welcome to the community and thanks for taking the time to post on our forums with your issues.
I'm really sorry to hear that you're having issues, so early in your time with us. I have looked into your account and can see that the upstream power levels on your connection are to high and we would need a technician visit to resolve this.
I can book the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.