M500 Very Poor Speed

[aberchris]

 

 

Brand New customer and installed on 15.07.21.

1st day got 200mb since then 20mb, 100mb but nothing like advertised speed. 

checked all connections and rebooted router. 

still no joy! 

[Bawlk-1]

Check the speed test on a pc wired to the router to see if you are getting better speeds. WiFi isn't the best to get top speeds and speedtest isn't always accurate, try change the server your testings to as well.

[jpeg1]

500Mb is the speed delivered to the Hub. You should get this speed on wired devices.  WiFi speed is not guaranteed and depends on many local factors. 

[Steven_L]

Hey @aberchris,

Welcome to the community and thanks for taking the time to post on our forums with your issues.

I'm really sorry to hear that you're having issues, so early in your time with us. I have looked into your account and can see that the upstream power levels on your connection are to high and we would need a technician visit to resolve this.

I can book the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.

Please look out for the private message and we can get started.

Regards,

Steven_L