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Tom_nock
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M500 Upload Speed (a positive!)

Hi all,

Does anyone know if the config file for M500 has changed recently? I upgraded from M350 a few days ago and after doing a few speed tests I noticed my upload was higher than my previous 350Mbps connection. This prompted me to check my config file in my modem and it would seem that mine is different to all others I can find posted on this forum for M500?

I knew from looking online at at the VM website that I was not expecting an increase in upload speed, however I now appear to get about 42Mbps upload. 

Don’t  get me wrong I’m not complaining at all, I’m just wondering why it’s not advertised!

Primary Downstream Service Flow

SFID12922
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID12921
Max Traffic Rate44000000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

7AE1BE47-9BEF-4834-992D-953EF70025CE.png

 

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lotharmat
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Re: M500 Upload Speed (a positive!)

I was under the impression (perhaps incorrectly) that U/L was 10% of the D/L speed so 500Mb/s down should be 50Mb/s up!



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jhuk
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Re: M500 Upload Speed (a positive!)

It is not 10/1 yet on all Tiers (like many years ago).

350/35

500/35

600/40

1000/50

Due to 10% Contention you ideally get slightly more.

Now the chart bellow shows you what they now claim (due to the median)

 

                   Download Speeds                                                                                              Upload Speeds

Product
Advertised Speed*
Expected Speed Range**
Minimum Guaranteed Download Speed 
Advertised Speed*
Expected Speed Range**
M50
54 Mbps
52 - 55 Mbps
27 Mbps
5 Mbps
5 Mbps
M100
108 Mbps
108 - 112 Mbps
54 Mbps
10 Mbps
10 Mbps
M200
213 Mbps
211 - 219 Mbps
107 Mbps
20 Mbps
21 - 21 Mbps
M350
362 Mbps
354 - 383 Mbps
181 Mbps
36 Mbps
36 - 37 Mbps
M500
516 Mbps
502 - 549 Mbps
258 Mbps
36 Mbps
36 - 37 Mbps
M600
630 Mbps
593 - 652 Mbps
315 Mbps
41 Mbps
39 - 42 Mbps
Gig1 Fibre Broadband
1130 Mbps
1110 - 1145 Mbps
565 Mbps
52 Mbps
49 - 52 Mbps
 
* The advertised download and upload speeds for our Virgin Fibre packages are calculated by taking the median average, or the mid-point between the fastest and slowest speeds for each package at peak times (8-10pm), each month. This is in line with the Advertising Standards Authority’s (ASA) guidance.
** The expected speed range is the normal download and upload speed that you could expect at peak times (8-10pm, Monday-Sunday). This is in line with Ofcom’s guidance.
 

 

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Synthetic
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Re: M500 Upload Speed (a positive!)

Yes it looks like you now have a 44Mbps upload, are you on residential or business?

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Ayisha_B
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Re: M500 Upload Speed (a positive!)

Hi @Tom_nock,

 

Welcome to our Community Forums and thanks for posting. 

 

For the M500 package, the expected speed range is usually between 36 - 37 Mbps

 

For more info see- Our Broadband Speeds Explained

 

Regards

 

 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Tom_nock
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Re: M500 Upload Speed (a positive!)

Hi all, thanks for the responses. 

@VM support I fully understand what the rates are for 350Mbps and 500Mbps. What I’m saying is I now have a higher upload speed than when I was on 350Mbps and the config file for the upload is higher than it was on 350Mbps. 


I never ever hit more than 38Mbps upload on the 350Mbps tier but now ive moved to M500 I’m instantly getting 42/43Mbps. Not much of an upgrade but I wasn’t expecting anything  

My query was more of a ‘can anyone else on M500 check their config and see if they have the same upload config as me as posted in my original thread?’

I’m keen to know why I’m so ‘special’ haha.

I’m a residential customer by the way.

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Synthetic
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Re: M500 Upload Speed (a positive!)

Still 38 here on my M500!

Max Traffic Rate 38520000
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