Try a 60 second hold pinhole reset first leave it 10 minutes to settle then try again like this.
First thing is to put the Hub into modem mode and connect the pc/laptop with a known good Cat5e or better ethernet cable and boot it into safe + networking mode and try again to your nearest VM server, try with 2 browsers.
report back what that gets
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I am sorry but I have already done what you are suggesting.
Rest the Modem while on the phone to a tech person at virgin, put into modem mode and connected to a PC and the speed was poor.
I was advised that i would receive a phone call back from technical which never happened and eventually having tried the phone, email and live chat i gave up and contacted the CEO by email, which did nothing at all.
I have tried to contact virgin via email, live chat, facebook, twitter and emailing the CEO and no one i helping me out.
I have requested a HUB 4 as they can bond more channels than the hub 3 which should help improve my speed but no on at Virgin wants to help.
Looking at your screenshots you are testing speed over a wireless connection, I am afraid that due to the nature of wireless you will get varying results, VM will guarantee the connection wired direct to the hub. If you have a computer wired directly to the hub what do you get with speedtest.net.
A hub 4 will only work in areas that currently have 1gbps service as only docsis 3.1 which is required to use the extra channels.
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Thanks for using the forums to get this issue looked into with your internet connection, I am sorry its frustrating you.
I just need to ask a few questions to get to the bottom of this for you -
• When the internet drops out, do all connections disconnect all the time? Or do some, maybe wired devices, stay connected?
• When the internet drops out, do any indicator lights show on the HUB?
• Also, can you do a reboot of your HUB at the back of the box (not the mains) and set up a BMQ test over the next 24 hours so we can visually see whats going on.
• I also have a link here that I think are really helpful in this situation - intermittent connection issues
Let me know the answers to all these questions and follow the advice on that link to see if it helps 🙂