I have been upgraded to a M500 package but I am not seeing the speeds that I would expect.
I have gone through the call centre twice but they have not been able to help me resolve the issue. The first call resulted in a new Hub3 being sent out but that made no difference whatsoever to the speeds. The second call was stepping through the same diagnosis and closed out with a vague pronouncement that it seemed to be an equipment issue with no way forward provided.
As things stand I am currently seeing around 50% of expected speeds using a wired cat6 connection. I am able to achieve c. 940 Mbps transfer speeds on the internal network using this link so I believe all the equipment and cabling to be good.
The highest speed I have ever seen is 250Mbps down / 37 Mbps up. This is via an internal connection with the Hub3 in modem mode but I also see similar speeds when connected directly to the Hub3 running in standard mode.
The Service Status is shown as good and I have called 0800 561 0061 and there are no issues reported for the area.
Any thoughts on steps that I could take to try and get the speed issues resolved?
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to see that you've been kept waiting for a response, and that you've been experiencing slower than expected speeds.
I've looked at the stats of the hub and everything appears to be in spec. Are you still experiencing a slow speed on an Ethernet connection? Can you perhaps run another speed test with the hub in modem mode so we can see if we're getting the correct speed into your property?
Device in safe mode connected both directly to the hub operating in modem mode as well as switched through my home network and not seeing any differences.
I don't believe that it is driver/device related as I am able to achieve very close to theoretical maximum transfer speeds for a 1Gbps ethernet link on internal transfers on the same machine / cabling.
Still seeing expected upload speeds but < 50% of the rated download speed.