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gainzy2k13
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M500 Internet Speed

Hi all, just got the m500 package installed yesterday and speeds are really poor. 30up & 30 down, is there some sort of period you need to wait or should the speeds be instant?

thanks liam

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MikeRobbo
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Alessandro Volta
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Re: M500 Internet Speed

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: M500 Internet Speed

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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gainzy2k13
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Re: M500 Internet Speed

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000140256 qam25
22030000002.538256 qam9
32110000002.538256 qam10
42190000002.540256 qam11
52270000002.438256 qam12
62350000002.238256 qam13
7243000000238256 qam14
8251000000240256 qam15
9259000000240256 qam16
102670000001.740256 qam17
112750000001.440256 qam18
12283000000140256 qam19
13291000000138256 qam20
14299000000140256 qam21
153070000000.940256 qam22
163150000000.738256 qam23
173230000000.740256 qam24
183390000001.240256 qam26
193470000000.938256 qam27
203550000000.738256 qam28
213630000000.740256 qam29
22371000000140256 qam30
233790000000.938256 qam31
243870000000.740256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.960
2Locked38.940
3Locked38.970
4Locked40.9100
5Locked38.980
6Locked38.960
7Locked38.950
8Locked40.350
9Locked40.360
10Locked40.370
11Locked40.3100
12Locked40.370
13Locked38.9120
14Locked40.340
15Locked40.350
16Locked38.9100
17Locked40.350
18Locked40.350
19Locked38.980
20Locked38.960
21Locked40.990
22Locked40.360
23Locked38.960
24Locked40.310

 

 

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
254k;fg87dsfd;kfoA,.iyewrkldJ



Primary Downstream Service Flow

SFID3066
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID3065
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

 

 

Time Priority Description

08/01/2021 00:10:22noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 00:09:58Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 23:16:11noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 23:15:57Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 22:51:27noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 12:36:42noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 12:36:42ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 11:38:59noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 11:38:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 11:10:57noticeSW download Successful - Via Config file
07/01/2021 11:07:43noticeSW Download INIT - Via Config file
07/01/2021 11:07:34ErrorDisruption during SW download - Power Failure
07/01/2021 11:04:48notice

SW Download INIT - Via Config file

 

 

here is all that info

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gainzy2k13
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Re: M500 Internet Speed

My Quality 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a7757327887b303d4324e97f7cb9fad81556d44a
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MikeRobbo
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Alessandro Volta
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Re: M500 Internet Speed

Can you post the Upstream data please.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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