Showing results for 
Search instead for 
Did you mean: 

M500 - Hub3 slow since recent virgin update

Tuning in

Recently my Hub3 was updated by virgin and my internet speeds have been inconsistent since.

Previously I was getting regular speeds between 350 Mbps and 500 Mbps but now my speeds are between 100 Mbps and 300 Mbps.

My hub is set up in modem mode and I'm connected to an Asus AiMesh system.

I have rebooted the whole system a couple of times but there has been no change.

Is there any other options for me with the Hub 3 or would a newer Hub improve my set up?


Alessandro Volta
what speed you get by wire?

Forum Team
Forum Team

Hey @kimb0, thanks for reaching out to us on the forums.

I'm sorry to hear about the issues with the speeds.
I've had a look on my end and I can't see any issues with the speeds nor any area issues affecting the service.
May I ask what speeds you get to the Virgin Hub directly?

Let us know.

Kind regards,

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs