Virgin Media Community

[JimboSails]

An outage yesterday of around an hour shows fairly clearly on the BQM. 

Numerous latency spikes, and my speeds are still around the 90mbps. 

[MikeRobbo]

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?

[JimboSails]

Thanks Mike - as the Hub is in Modem Mode, I cannot see those settings. 

The Nighthawk Router has the hub plugged into the WAN port, which is rated at 1gbps. However if I go to the statistics page for the router, it says the WAN port status is "100M/FULL" - whereas two of the LAN Ports are showing as '1000M/FULL". 

I had tested the router using a different cable, and nothing in the setup has changed since I got the 500Mbps speeds earlier this year, but it appears this may be the culprit. 

Thanks

[JimboSails]

It seems this is a known netgear issue, that the router doesn't negotiate the gigabit connection. I'll head over to their forums!