We've been Virgin Media customers for a while and upgraded to M500 mid Lockdown 1.0. Initially we were getting well in excess of 500mbps, wirelessly on 5G and wired.
Now, we are seeing speeds more like 50 - 90mbps (although upload remains good at 40mbps). The internet also regularly drops mid 'zoom' call, and we tend to get ping results from speedtest of around 15ms even on wired (we have seen these fall on wired previously).
The Hub is operating in Modem Mode, and is connected to a Nightgear R8000P router.
Re: M500 Broadband very slow. Router shows critical no ranging response errors
And check the external IP address that the BQM is using is correct. When you swap the hub from router mode to modem mode you'll usually get a different external IP, and if you swap back again there's no guarantee that the previous IP address will be reallocated to you
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