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M350Mb testing at 45Mb

For the past week my speed tests have not been above 70Mb and I have several times been unable to connect. I have tried everything at my end but no improvement. 

Hub 3 Status

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000001.536256 qam21
21390000001.235256 qam1
31470000001.536256 qam2
41550000001.736256 qam3
5163000000236256 qam4
61710000001.936256 qam5
7179000000236256 qam6
81870000001.535256 qam7
91950000001.936256 qam8
102030000001.736256 qam9
112110000001.536256 qam10
12219000000136256 qam11
132270000001.436256 qam12
142350000000.936256 qam13
152430000000.736256 qam14
162510000000.436256 qam15
172590000000.536256 qam16
182670000000.736256 qam17
192750000001.237256 qam18
202830000000.436256 qam19
212910000001.236256 qam20
22307000000237256 qam22
233150000002.237256 qam23
243230000002.437256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.3520690
2Locked35.512432003192974
3Locked36.316940202540748
4Locked36.314250023607546
5Locked36.612844524282246
6Locked36.392478362998752
7Locked36.3217199313741848
8Locked36.6384007510067399
9Locked36.679037412875
10Locked36.32308830
11Locked36.62636931216
12Locked36.641683314580
13Locked36.638318612656
14Locked36.643546643649
15Locked36.3480009128790
16Locked36.640656268961
17Locked36.646676992421
18Locked36.640581929371
19Locked37.325854210
20Locked36.35507360
21Locked36.64751640
22Locked37.324080
23Locked37.390
24Locked37.320

 

Upstream

1393999864.725512064 qam12
2462000074.875512064 qam11
3536999914.725512064 qam10
4602999764.975512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network Log

TimePriorityDescription25/10/2019 13:54:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 13:55:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 18:32:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 18:32:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:23:10Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:23:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:23:12Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:23:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:23:16Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:23:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:28:30Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:28:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:28:30Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:28:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:28:36Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:28:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:28:40Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:28:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:28:50Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/10/2019 19:28:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

 

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Re: M350Mb testing at 45Mb

are you testing via ethernet or wifi?
tests should only be carried out using ethernet connections.
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Re: M350Mb testing at 45Mb

Yes I only do speed tests using ethernet.

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Re: M350Mb testing at 45Mb

Although your signal levels are fine there is a great deal of noise on the signal.

Make sure the coax connectors are tight, and restart the Hub to clear the error counters. 

Set up a BQM to see if the noise is leading to dropped packets. 

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Re: M350Mb testing at 45Mb

jpeg1 is correct that you've got a problem with errors.  You certainly could set up a Broadband Quality Monitor, but I'm not sure that's necessary, because in your case the error levels are very closely correlated with the power levels, and the power levels look marginal to me on too many channels. Also, channels 23 and 24 are doing fine, they've got single digit pre-RS (corrected) errors, and zero post-RS (uncorrected) errors, and that is sufficient to indicate that the hub uptime is not long, yet on the lower frequency and lower power channels there's millions of uncorrected errors.  Those error levels will kill latency and speed, and make gaming and streaming difficult if not impossible.

You need a technician to visit and attend to the line quality, and if you give the forum team time they'll pick this up and get that sorted.  You could phone the customer services number, but since rather too many of the offshore staff don't even seem to speak English, never mind understand the service they are supporting, I'm not confident that you'll have much joy by phone.

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Re: M350Mb testing at 45Mb

Hi KennyT,

 

Thanks for posting!

 

Sorry to hear that you're not getting the speeds you'd expect at all. It looks like I'm going to need to book you a technician appointment to get this fixed, so I'll pop you a private message now.

 

Speak to you there 🙂

 

Thanks

 

 Melissa 

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Re: M350Mb testing at 45Mb

Yay! Forum team to the rescue!

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Re: M350Mb testing at 45Mb

@Andruser I think it's safe to say that you sorted this one out before I even got here, so thanks to you 🙂 

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