Virgin Media Community

[Timpd]

My upload speed dropped to 5mbs on Wednesday and hasn’t recovered. I remote into work computers and this drop from 36mbps has crippled my ability to work from home. Please can someone help.

[gary_dexter]

Is the drop whilst connected to the vpn or off the vpn?

[Timpd]

I run VPN on a Mac mini which is hard wired to a 1gb switch. With the Mac mini shutdown the speed tester on my google WiFi (hard wired) hub records the upload speed at 6mbs, very low compared to the 25-35mbs I used to get

[Timpd]

Sorry, to answer your question.. It’s slow regardless of VPN usage.

[Timpd]

Would really appreciate a solution to this. I’ve searched other posts and am posting my router stats here in the hope someone has time to help, thanks

[gary_dexter]

This is a community forum.

You need to wait for a community member or ideally a mod to get to your post.

If you need immediate assistance you need to call it in. 

[DJ_Shadow1966 · Accepted solution]

Hello

I am afraid I have had to reject one of your images due to show personal identifying information, your external MAC address it is against the forum rules.

Regards Mike

[Timpd]

Thanks DJ_Shadow, that was an oversight & thank you for blocking. I’m reposting here with non vendor elements of MAC obscured, is this ok?

[gary_dexter · Accepted solution]

Your upstream channels should be on 64QAM but they’re all over the place.

You'll need an engineer visit. 

[Timpd]

Thanks Gary, I’m still trying to get through, at least now i know to not give up & get them to send an engineer!

cheers