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Timpd
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M350 slow upload speed

My upload speed dropped to 5mbs on Wednesday and hasn’t recovered. I remote into work computers and this drop from 36mbps has crippled my ability to work from home. Please can someone help.

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gary_dexter
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Alessandro Volta
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Message 2 of 10
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Re: M350 slow upload speed

Is the drop whilst connected to the vpn or off the vpn?


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Timpd
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Re: M350 slow upload speed

I run VPN on a Mac mini which is hard wired to a 1gb switch. With the Mac mini shutdown the speed tester on my google WiFi (hard wired) hub records the upload speed at 6mbs, very low compared to the 25-35mbs I used to get

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Timpd
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Message 4 of 10
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Re: M350 slow upload speed

Sorry, to answer your question.. It’s slow regardless of VPN usage.

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Timpd
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Re: M350 slow upload speed

Would really appreciate a solution to this. I’ve searched other posts and am posting my router stats here in the hope someone has time to help, thanks

543EC7B3-5F28-4446-8AB7-53C53AF6BF82.jpeg26051318-C63A-4F47-B9B4-02DADAD97727.jpeg2984FC4D-BED4-4F33-B4EA-F484849D2409.jpeg

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gary_dexter
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Alessandro Volta
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Message 6 of 10
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Re: M350 slow upload speed

This is a community forum.

You need to wait for a community member or ideally a mod to get to your post.

If you need immediate assistance you need to call it in. 


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DJ_Shadow1966
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Message 7 of 10
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Re: M350 slow upload speed

Hello

I am afraid I have had to reject one of your images due to show personal identifying information, your external MAC address it is against the forum rules.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Timpd
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Message 8 of 10
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Re: M350 slow upload speed

Thanks DJ_Shadow, that was an oversight & thank you for blocking. I’m reposting here with non vendor elements of MAC obscured, is this ok?

4316FDE5-6810-4B34-8C39-DC489B8D76E0.jpeg

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gary_dexter
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Alessandro Volta
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Message 9 of 10
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Re: M350 slow upload speed

Your upstream channels should be on 64QAM but they’re all over the place.

You'll need an engineer visit. 


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Timpd
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Message 10 of 10
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Re: M350 slow upload speed

Thanks Gary, I’m still trying to get through, at least now i know to not give up & get them to send an engineer!

cheers

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