After switching to a new broadband contract 1 month ago, from M100 to M350 despite having a really good download speed, I'm experiencing really slow upload speed.
As I'm working in video fields my most important needs are to upload files with a correct upload speed, that is essential.
The average speed is told to be 35mbps on the virgin media website, after testing everyday with a few different speedtest i'm always getting the same speed result. The maximum on my hub goes on 6mbps, which is really far from the 35mbps expected.
I rebooted the HUB multiple times, placed it in a happy area, I'm connected via ethernet cable to my computer.
After trying multiple times to call the costumer service, I never get any answer. As reading the other thread on the forum I found out that I'm not the only one experiencing this issue...
So I'm trying to reaching someone from Virgin media here to find a solution as fast as possible to my problem, as I'm paying right now for a service that doesn't worth what Virgin media sells.
Any recommendation that would help my problem is welcome !
Unfortunately the status data looks (mostly) good. As you say you've tried rebooting, the error counters will have been reset, but when you took that status data there were uncorrected errors (post-RS) breaking through on all channels. That's usually evidence of a noisy line, and could explain the upload speed issue. You can try phoning this in, but given how criminally poor VM's telephone support is you may get little joy even if you get through. Might be best to wait on the forum staff to pick this up and advise.
If that still doesn't get it fixed then you'd need to search read and follow VM's complaint process, and then escalate to the arbitration scheme CISAS if the complaint doesn't get any action. Unfortunately that's all painfully slow, and the best CISAS might be able to offer is release from contract without early termination fees. Sometimes it seems VM don't understand their own network or technology.
Give it a day or two and see if the forum staff can help. If they can't (or you get a field technician but they can't sort this out), then I'm afraid that you'd need to consider whether an Openreach connection could offer an acceptable upload speed as the quickest course of action, and initiate the complaint and escalation process against VM.
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I’m having exactly the same issue. Started Wednesday morning, upload is 5mbps and fluctuating badly. This is severely affecting my ability to work from home as I need a decent speeds. I’m in near Brighton if hat helps identify a local issue?
Thanks for your post. Sorry to hear you're still having issues with your upload speeds. I've had a look in to your account and I can't see any issues our side at the moment. I can see that the hub hasn't been rebooted in a while - please can you try a reboot and test again?