Hello,
I'm very disappointed to have, for the 4rth time, having to contact you about internet speed.
Indeed, I'm experiencing now a reduced download and upload speed. I attach screenshot.
How can you explain that since a few months I have a reduce debit but still paying for the M350 package ?
I called the support team and they told me that there was a problem in the area and will be fixed the 31st of august, in the previous
call I had they told me it will be fixed the 5th august ? I'm afraid that it is still the same.
In addition of losing my time during working hours, internet cutting all the time, your support team is lying to me.
How can I trust your services ? On the debug app I can access locally the app says "no issues known in your area", and when I call there is suddenly an issue ?
You guys needs to find a solution for real, I'm wasting my time, my money, and in addition I have trouble with the internet debit.
Thanks by advance for finding a solution to my problem, I mean by that : Send a someone to fix the problem, reduce the price I'm paying etc


