New customer here, I had M350 broadband activated yesterday in NN9 (Area 31) having run quite a few speed tests I am quite disappointed with the speeds I am getting. I am running the tests hard wired via a CAT6 cable. The speed seems to drop significantly during the day, not sure if this it to be expected?
Screenshots below (hopefully)
When I was running speed tests early yesterday evening it was maxing out at around 100Mbps down and 18Mbps up.
Any advice or suggestions would be greatly appreciated, one of the main reasons I ordered a connection through Virgin was for the improved upload speeds over my VDSL line...
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to see you've been experiencing a slow broadband connection.
I've take a look into the account and I can see you're local area has been hit with High Utilisation;
Description:US Fran 185 High utilisation on nrte-cmts-30-cable-upstream1/7/* - Status report || You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. We are sorry for an inconvenience caused.
Remedy Number: F007912300
Status:Our engineer is on site and they're working to fix the problem
Date Open:30 MAR 2020 22:52
Estimated end date:03 AUG 2020 09:00
Please reboot the hub after the end date and run a speed test on an Ethernet connection with the hub in modem mode to see if we're then getting the full advertised speed to your property