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stevenb123
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M350 connection, getting 1/3 of that with wired connection

My contract says a minimum download connection speed of 181 Mbps. 

I just checked via a CAT6 connected cable and speedtest.net, download speed is 145.43 Mbps.

The service has been like this for months. 

Even at that speed I would expect that netflix streams at the highest quality but it doesn't and often pauses to refresh the stream.  BBC iplayer does the same.

Need some assistance but your phone service is diabolical.

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jbrennand
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Re: M350 connection, getting 1/3 of that with wired connection

What package is that?

Is that test with the Hub in modem mode? If not try it that way.

If its still low - boot the device into safe+networking mode and try again. I have a list of >30 threads where non-VM related issue are causing speed restrictions - happy to share if you fancy a read.

Also test at speedtest.net to your nearest VM server - not on their App - which you may already be doing 🙂

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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stevenb123
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Re: M350 connection, getting 1/3 of that with wired connection

It's the M350 fibre broadband package.

 

I've tested both in router and modem mode.  Router mode is slightly better than modem.

Yes if you share them it would be helpful, I can then troubleshoot and see if I'm having similar issues already dealt with.

Speed tests were done on the website and nearest VM server was Wolverhampton.

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carl_pearce
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Re: M350 connection, getting 1/3 of that with wired connection


@stevenb123 wrote:

It's the M350 fibre broadband package.

 

I've tested both in router and modem mode.  Router mode is slightly better than modem.

Yes if you share them it would be helpful, I can then troubleshoot and see if I'm having similar issues already dealt with.

Speed tests were done on the website and nearest VM server was Wolverhampton.


Based on 10's of recent threads regarding oversubscription/utilization it's certainly worth creating a BQM and posting the live link.

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jbrennand
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Re: M350 connection, getting 1/3 of that with wired connection

Was that done when booted into "Safe+Networking" mode ?

Here they are - happy reading !

Using Speedtest App & not the website
https://community.virginmedia.com/t5/Speed/Area-20-Slow-Speed/m-p/4317764#M234449

MSI “Killer” software
https://community.virginmedia.com/t5/Speed/Slow-internet/td-p/4263530

Windows Updates
https://community.virginmedia.com/t5/Networking-and-WiFi/Achieve-Full-Speed-In-Safe-Mode-Only/td-p/3...
https://community.virginmedia.com/t5/Speed/Downgrade-from-350-to-200-barely-getting-100/td-p/4154421
https://community.virginmedia.com/t5/Speed/Speed-drop-not-always-Virgin-s-fault/td-p/4461515

Console in “standby”
https://community.virginmedia.com/t5/Speed/M350-only-getting-25mb/m-p/4191390#M223297

External Hard drive interfering with wifi
https://community.virginmedia.com/t5/Networking-and-WiFi/Wifi-home-connection-problem/td-p/4445571/p...

Antivirus Packages
https://community.virginmedia.com/t5/Speed/362mbps-package-doesn-t-get-past-high-100-s-limited/td-p/...

Wifi Router NAT acceleration setting
https://community.virginmedia.com/t5/Speed/350m-speed-slow-barely-reaches-200mbps/td-p/4147846

VPN issues
https://community.virginmedia.com/t5/Speed/M350-slow-download-speed/td-p/4141571/page/3
https://community.virginmedia.com/t5/Speed/Internet-Speed/td-p/4153201

QoS is causing speed problem (Linksys)
https://community.virginmedia.com/t5/Networking-and-WiFi/Linksys-Velop-slow-upload-speeds/td-p/40024...

Dell speed problems
https://community.virginmedia.com/t5/Speed/Download-speeds/td-p/3894056
https://community.virginmedia.com/t5/Speed/slow-speeds-in-area-20/m-p/4044245#M212401
https://community.virginmedia.com/t5/Networking-and-WiFi/Virgin-Hub-3-Ethernet-speed-locked-to-50mbs...

Browsers speed problem
https://community.virginmedia.com/t5/Speed/Another-slow-speed-on-M350-area-20/m-p/4138618#M219126
https://community.virginmedia.com/t5/Speed/Slow-broadband/td-p/3960227
 https://community.virginmedia.com/t5/Speed/Etherent-speed-slow/m-p/3912102#M202773
https://community.virginmedia.com/t5/Speed/Speed-Check-Only-get-maximum-80-instead-of-100/td-p/39522...

LAN App problems
https://community.virginmedia.com/t5/Speed/Slow-speed/td-p/3896582
https://forum-en.msi.com/index.php?topic=292364.0

Bad Switch
https://community.virginmedia.com/t5/Networking-and-WiFi/SuperHub-3-wired-connection-drops/m-p/42001...

Network Card driver set to 10/100
https://community.virginmedia.com/t5/Speed/slow-speeds/td-p/4026917/page/2
https://community.virginmedia.com/t5/Speed/Vivid-350-just-installed-but-relatively-low-speed-connect...

NIC Drivers
https://community.virginmedia.com/t5/Speed/Having-some-problems-after-a-speed-upgrade/td-p/4175706

Faulty Ethernet surge protector
https://community.virginmedia.com/t5/Speed/Area-30-M350-slow/td-p/4077036

Cat5 v Cat5e cable
https://community.virginmedia.com/t5/Speed/Slow-speed-on-VIVID350/td-p/3991347

WIFI adapter issues
https://community.virginmedia.com/t5/Speed/Speed-is-up-and-down/td-p/4535996
https://community.virginmedia.com/t5/Networking-and-WiFi/Very-poor-wifi-coverage-in-last-two-weeks/t...
https://community.virginmedia.com/t5/Networking-and-WiFi/Laptop-wont-connect-to-Wifi/td-p/3944340/pa...

Bluetooth interfering on the phone
https://community.virginmedia.com/t5/Speed/2-Mbps-right-now-%EF%B8%8F/td-p/3935445

Using SamKnows Box
https://community.virginmedia.com/t5/Speed/Vivid-350-speed/td-p/3941298

External CCTV Cameras
https://community.virginmedia.com/t5/Networking-and-WiFi/Intermittent-Wifi/td-p/4104959

Get a New PC !
https://community.virginmedia.com/t5/Speed/Vivid-200-not-geting-full-speed/td-p/3905430

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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