Menu
Reply
alexcowles
  • 14
  • 1
  • 0
On our wavelength
446 Views
Message 1 of 5
Flag for a moderator

M350 but getting less than 10

Speed checks showing less than 10Mbps today - never had such slow speeds since getting Virgin installed, and I'm on the M350 package.

Tags (3)
0 Kudos
Reply
alexcowles
  • 14
  • 1
  • 0
On our wavelength
445 Views
Message 2 of 5
Flag for a moderator

Re: M350 but getting less than 10

Network Log

Time Priority Description

18/06/2020 09:06:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2020 08:32:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2020 21:31:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 23:43:54noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 23:43:54ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 23:20:2ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 22:57:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 17:22:38ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 12:06:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 11:01:24ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/06/2020 06:14:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/06/2020 22:18:57ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2020 12:03:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 01:07:39noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 01:07:39ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2020 22:00:26ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2020 20:16:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2020 18:53:17ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2020 17:41:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2020 12:38:58ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
alexcowles
  • 14
  • 1
  • 0
On our wavelength
444 Views
Message 3 of 5
Flag for a moderator

Re: M350 but getting less than 10

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13550000005.640256 qam28
22670000004.838256 qam17
32750000004.938256 qam18
42830000005.140256 qam19
52910000005.338256 qam20
62990000005.638256 qam21
73070000005.538256 qam22
8315000000640256 qam23
93230000005.938256 qam24
103310000005.940256 qam25
113390000005.838256 qam26
12347000000638256 qam27
133630000005.440256 qam29
143710000005.540256 qam30
153790000005.538256 qam31
163870000005.640256 qam32
173950000005.540256 qam33
184030000005.538256 qam34
194110000005.540256 qam35
204190000005.640256 qam36
214270000005.640256 qam37
224350000005.840256 qam38
234430000005.340256 qam39
244510000005.540256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.377384146
2Locked38.938187419
3Locked38.939486431
4Locked40.338345905
5Locked38.962006180
6Locked38.947085566
7Locked38.960745373
8Locked40.359076784
9Locked38.9573610205
10Locked40.3769512278
11Locked38.91270613159
12Locked38.9928210404
13Locked40.359284373
14Locked40.348944310
15Locked38.948214722
16Locked40.349834722
17Locked40.361644501
18Locked38.951364116
19Locked40.361044349
20Locked40.3113915610
21Locked40.393134945
22Locked40.374674528
23Locked40.362663684
24Locked40.375204146
0 Kudos
Reply
alexcowles
  • 14
  • 1
  • 0
On our wavelength
440 Views
Message 4 of 5
Flag for a moderator

Re: M350 but getting less than 10

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000004.5512064 qam4
2326000004.475512064 qam5
3462000004.55512064 qam3
4537000004.65512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
alexcowles
  • 14
  • 1
  • 0
On our wavelength
427 Views
Message 5 of 5
Flag for a moderator
Helpful Answer

Re: M350 but getting less than 10

OK so it was a while since I had restarted the router - it was a last resort, but I gave it a bash and that seems to have sorted the issue.

0 Kudos
Reply