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graeme_bruce
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M350 Very slow in KT23

speed.jpgHave been experiencing dreadful speeds for the last week, Reset the hub which runs in modem mode (no wifi). Have Cat 6 connection everywhere

10Mb downstream 0.1Mb upstream

critical error in hub log

Network Log

Time Priority Description

22/01/2021 09:48:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 09:47:49criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 09:41:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 09:41:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 09:26:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 09:25:49ErrorService Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 09:24:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 09:24:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12987500000.437256 qam21
22027500001.237256 qam9
32107500001.237256 qam10
42187500001.438256 qam11
52267500001.237256 qam12
62347500001.237256 qam13
72427500001.238256 qam14
8250750000138256 qam15
9258750000137256 qam16
102667500000.738256 qam17
112747500000.537256 qam18
122827500000.538256 qam19
132907500000.537256 qam20
143067500000.538256 qam22
153147500000.737256 qam23
163227500001.238256 qam24
173307500001.237256 qam25
183707500001.737256 qam26
193787500001.737256 qam27
203867500001.937256 qam28
21394750000237256 qam29
22402750000237256 qam30
234107500002.238256 qam31
24418750000238256 qam32

Downstream bonded channels looks like lots of errors

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.630788591133088
2Locked36.634705281931184
3Locked3738592441554858
4Locked37.638946921657093
5Locked37.634634252483219
6Locked37.637915242453833
7Locked3742752271194151
8Locked373453968740662
9Locked37.333616321146404
10Locked37.625224022212910
11Locked37.631987981862272
12Locked37.62210131791526
13Locked37.32461402493302
14Locked37.63235660461904
15Locked37.31847717454083
16Locked37.31846365533924
17Locked37.61375728284382
18Locked37.61133181138690
19Locked37.31005491125256
20Locked37.352426050509
21Locked37.637610645567
22Locked37.647568737551
23Locked37.659766763610
24Locked38.682018847627

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000045.5512064 qam4
24620000045.3512064 qam3
35370000046512064 qam2
46030000044512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
 

Any help appreciated.

Phone line is very crackly too but has been since day 1 as the cable was snapped on installation

 

Anonymous
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Message 2 of 10
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Re: M350 Very slow in KT23

With this lot you're lucky to get 0.1

 

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graeme_bruce
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Re: M350 Very slow in KT23

This is getting worse can anyone help

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940014145.8512064 qam4
24620000046.8512032 qam3
35369899047512032 qam2
46030000045.8512032 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0030
2ATDMA0010
3ATDMA0020
4ATDMA001

0

 

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graeme_bruce
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Re: M350 Very slow in KT23

Surely these errors are an issue. Cant do a speedtest as no upstream at all

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12987500000.437256 qam21
22027500001.237256 qam9
32107500001.236256 qam10
42187500001.237256 qam11
52267500001.236256 qam12
62347500001.236256 qam13
72427500001.237256 qam14
82507500001.237256 qam15
92587500001.237256 qam16
10266750000137256 qam17
112747500000.736256 qam18
122827500000.737256 qam19
132907500000.537256 qam20
143067500000.737256 qam22
15314750000137256 qam23
163227500001.437256 qam24
173307500001.537256 qam25
18370750000237256 qam26
19378750000237256 qam27
20386750000237256 qam28
213947500002.237256 qam29
224027500002.237256 qam30
234107500002.237256 qam31
244187500002.237256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.6205620815148952
2Locked37.62136986913775056
3Locked36.8289068402263002
4Locked37.3332957192738363
5Locked36.62271382121641566
6Locked36.62202738020928889
7Locked37249009582019819
8Locked37.677863381476943
9Locked37.3259012282697989
10Locked371775627417623647
11Locked36.6356098987028827
12Locked37.351570191345198
13Locked37.38111370920857
14Locked37.619031150743816
15Locked37.64307484572866
16Locked37.612721313646665
17Locked37.62111045374759
18Locked37.61437311193484
19Locked37.31430591173124
20Locked37.672801081057
21Locked37.6561489

65768

22Locked37.663537557073
23Locked37.675473987374
24Locked37.6998007

74264

 

Network logs lots of rsc partial service should i book an engineer??

23/01/2021 23:04:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 23:04:11noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 23:03:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 23:02:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 22:59:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 22:59:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 22:58:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 22:58:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 00:12:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 00:11:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 20:45:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 20:43:17Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 20:26:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 20:20:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 18:37:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 18:34:6Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 18:03:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 18:01:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 15:35:58Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-

 

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graeme_bruce
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Re: M350 Very slow in KT23

Speed is much better today

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1298750000137256 qam21
22027500001.738256 qam9
32107500001.737256 qam10
42187500001.538256 qam11
52267500001.437256 qam12
62347500001.437256 qam13
72427500001.438256 qam14
82507500001.238256 qam15
92587500001.237256 qam16
102667500001.238256 qam17
11274750000138256 qam18
122827500001.238256 qam19
13290750000137256 qam20
14306750000138256 qam22
153147500001.237256 qam23
163227500001.537256 qam24
173307500001.737256 qam25
183707500001.737256 qam26
193787500001.937256 qam27
203867500001.937256 qam28
21394750000237256 qam29
22402750000237256 qam30
234107500002.237256 qam31
244187500002.238256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6208399045193023
2Locked38.62185253013899367
3Locked37.6292228722373657
4Locked38.6336254432849440
5Locked37.62350750721793681
6Locked37.62277661321065903
7Locked38.6251250832118206
8Locked38.979755461548478
9Locked37.6261146562769436
10Locked38.61838147417723571
11Locked38.6359854777114480
12Locked38.653073041405660
13Locked37.68272886964998
14Locked38.619226218788112
15Locked37.64452407629464
16Locked37.612876206708395
17Locked37.62232601419172
18Locked37.61566008228781
19Locked37.61550618203980
20Locked37.6835527100157
21Locked37.665920479354
22Locked37.673257372062
23Locked37.6861541107203
24Locked38.61121892

95168

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13939991243512064 qam4
24619998143.5512064 qam3
35370011743.3512064 qam2
46030004442.5512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0040
2ATDMA0010
3ATDMA0030
4ATDMA0020

Network Log

Time Priority Description

26/01/2021 08:45:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 21:40:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 13:28:0ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 11:55:15noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 11:28:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;
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graeme_bruce
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Re: M350 Very slow in KT23

Spoke too soon upload speed is back down to 6 from 30. Starting to think it's a capacity issue with Virgin

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conman33158
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Re: M350 Very slow in KT23

What speed do you get on https://speedtest.samknows.com/ with direct wired connection from PC to router using a Cat 5e cable or better with a 1Gbps Ethernet capable network card?

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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graeme_bruce
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Re: M350 Very slow in KT23

BQM graph 
 
 

image.png

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graeme_bruce
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Re: M350 Very slow in KT23

Apologies for some reason my reply didn't post. Answer is the same speed. My set up is Cat 6 wired house connected via edge router all with gigabit connections.

still getting ranging response errors

Speed better today

Ping ms
12
Download Mbps
360.71
Upload Mbps
36.36
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conman33158
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Re: M350 Very slow in KT23

Test needs to be done direct from the Virgin router, not your edge router. If you have the Hub in modem mode put it back into router mode and run the test again.

 

Also you need to post the direct link to your BQM not a screenshot.

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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