Menu
Reply
lrussell2006
  • 6
  • 0
  • 0
Tuning in
310 Views
Message 1 of 5
Flag for a moderator

M350 Upload Speed Less than 2mbps

Hi, 

I have M350 which was great up until the last two months where the upload speed drops to less than 2mbps in the afternoon / evening and then randomly at other times it jumps straight back to the 30+mbps range. 

The download speed never changes and stays at a constant 350-370mbps. 

I recently got sent a Hub 4 which I thought may have fixed the issue but it hasn't at all. I use it in Modem Mode and I used to be able to access the hub 3 by going to the DNS IP address but with the Hub 4 I can no longer seem to access it behind the router, happy to send connection details if someone can tell me how to access it behind my router. 

Thanks

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
306 Views
Message 2 of 5
Flag for a moderator

Re: M350 Upload Speed Less than 2mbps

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
304 Views
Message 3 of 5
Flag for a moderator

Re: M350 Upload Speed Less than 2mbps

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
lrussell2006
  • 6
  • 0
  • 0
Tuning in
296 Views
Message 4 of 5
Flag for a moderator

Re: M350 Upload Speed Less than 2mbps

Hi, 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/33974c0c54c3b35a734080bee299d25d42... 

I've been running it for a few weeks now so hopefully it might tell you something. 

I tried accessing my hub 4 in modem mode through 192.168.100.1 and it doesn't connect, any other ideas, I've heard this is an issue with the hub 4 in modem mode?

 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
291 Views
Message 5 of 5
Flag for a moderator

Re: M350 Upload Speed Less than 2mbps

If you can't access the Hub on 192.168.100.1 you will need to factory reset the Hub.

DO NOT DO THIS if the password on the base of the Hub is not legible or missing.

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once the lights are stabilised check your system again.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply