Unfortunately I couldn't get this issue resolved. I called in couple times and they have not been helpful at all. I have said that my upload speed has been very low and they simply said we don't guarantee upload speeds. I have stated that 4mb is very low and sometimes I get 2mb and also included that I came into this forum and I got told that my Upstream Power Levels are high and an engineer should come and take a look - they simply didn't believe me I guess.
Is there any chance we can book an engineer or something over here or actually get an call-back - ?
Apologies for the delay in response, I have just taken a look into the account using the information you have previously provided to us, I can see that there is currently an SNR outage, this is due to be resolved on the 5th of November. Sorry for any inconvenience this has caused.