Virgin Media Community

[MarkAH1]

Hi Guys, just had VM installed a couple of weeks ago from BT as i wanted faster and more reliable speeds... all good day 1 but downhill after that, i am constantly having to reboot my Hub 3 as a few hours after it resets i get 20 - 30mbps at best (over 300 at startup)

Everything in the house is as it was with BT and worked fine, i have a PC using a powerline which i use as work calls and teams etc, worked okay with BT and now very sketchy voice calls etc

I waited the required hour for service and they said an engineer would be booked but having spoken to 2 neighbor's who installed the same on the referral system they are getting the same problems!!

I inclined to think its not my network but the Hub to external?

Any ideas would be gratefully appreciated

[legacy1]

See if it stable in modem mode with a PC.

[MarkAH1]

Hi Alessandro, thanks for the reply, yes seems better but i had just rebooted the router

In Modem mode Ping 9ms Download 313.08mb Upload 24.00mb

In Router Mode Ping 11ms Download 191.00mb Upload 18.00mb

Although from the same vm speedtest site from my phone

Ping 11ms Download 17.87mb Upload 14.16mb

Then a couple of hours later all slowed down and not able to use teams at all

[carl_pearce]

---

@MarkAH1 wrote:

Hi Alessandro, thanks for the reply, yes seems better but i had just rebooted the router

In Modem mode Ping 9ms Download 313.08mb Upload 24.00mb

In Router Mode Ping 11ms Download 191.00mb Upload 18.00mb

Although from the same vm speedtest site from my phone

Ping 11ms Download 17.87mb Upload 14.16mb

Then a couple of hours later all slowed down and not able to use teams at all

---

Create a BQM and post the live link.

Access your HUB on http://192.168.0.1, log in, and copy/paste the 'Upstream', 'Downstream', and 'Network Log' tab data, as text (You may have to click post twice due to an error), across multiple posts as requried.

[MarkAH1]

Okay sorry cant find those tabs!! I have Home, Connected Devices, Modem Mode, Advanced Settings, Admin

[carl_pearce]

---

@MarkAH1 wrote:
Okay sorry cant find those tabs!! I have Home, Connected Devices, Modem Mode, Advanced Settings, Admin

---

Sorry under 'Advanced Settings/Tools/Network Status'.

[MarkAH1]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	6	37	256 qam	1
2	147000000	6	37	256 qam	2
3	155000000	5.9	37	256 qam	3
4	163000000	5.9	37	256 qam	4
5	171000000	5.8	37	256 qam	5
6	179000000	5.6	37	256 qam	6
7	187000000	5.5	37	256 qam	7
8	195000000	5.5	37	256 qam	8
9	203000000	5.5	38	256 qam	9
10	211000000	5.3	37	256 qam	10
11	219000000	5	38	256 qam	11
12	227000000	4.9	37	256 qam	12
13	235000000	4.5	37	256 qam	13
14	243000000	4.3	37	256 qam	14
15	251000000	3.5	37	256 qam	15
16	259000000	3.2	38	256 qam	16
17	267000000	3.2	37	256 qam	17
18	275000000	4	37	256 qam	18
19	283000000	4.8	38	256 qam	19
20	291000000	5.4	38	256 qam	20
21	299000000	6.4	38	256 qam	21
22	307000000	6	38	256 qam	22
23	315000000	6.6	38	256 qam	23
24	323000000	6.4	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	13	0
2	Locked	37.3	6	0
3	Locked	37.6	12	0
4	Locked	37.6	8	0
5	Locked	37.3	10	0
6	Locked	37.6	6	0
7	Locked	37.3	8	0
8	Locked	37.6	9	0
9	Locked	38.6	7	0
10	Locked	37.6	6	0
11	Locked	38.6	5	0
12	Locked	37.6	11	0
13	Locked	37.6	13	0
14	Locked	37.6	11	0
15	Locked	37.6	4	0
16	Locked	38.6	7	0
17	Locked	37.6	0	0
18	Locked	37.6	16	0
19	Locked	38.6	6	0
20	Locked	38.6	6	0
21	Locked	38.9	7	0
22	Locked	38.9	12	0
23	Locked	38.9	4	0
24	Locked	38.6	1	0

[MarkAH1]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	40.5	5120	64 qam	1
2	39399998	38	5120	64 qam	4
3	46200012	39	5120	64 qam	3
4	53700031	40.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[MarkAH1]

Network Log

Time Priority Description

25/01/2021 15:23:22	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 01:21:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 14:03:41	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 14:03:4	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 09:52:50	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 01:53:32	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 01:53:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 23:32:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 10:30:58	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 00:19:6	notice	SW download Successful - Via NMS
20/01/2021 00:17:5	notice	SW Download INIT - Via NMS
19/01/2021 19:08:5	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 03:25:41	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 03:25:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 22:55:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 14:00:28	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 15:37:19	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 15:37:19	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/01/2021 04:16:2	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[carl_pearce]

Your HUB stats don't look to bad too be honest (Downstream power levels a touch high, but in spec).

Can you create the BQM when you get chance.