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Ricola
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M350 Slow Upload speed

Since upgrading from M100 to M350 upload speed has been abysmal. Only getting 10% of the advertised upload speed, between 3Mbps - 6Mbps.

BQM

ba43da506ecdb4601f99e1f58e0aca43640dd08d

 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1235000000238256 qam13
21390000004.338256 qam1
31470000003.438256 qam2
41550000002.938256 qam3
51630000002.738256 qam4
61710000002.538256 qam5
71790000002.738256 qam6
81870000002.438256 qam7
91950000002.538256 qam8
102030000002.238256 qam9
112110000002.438256 qam10
12219000000238256 qam11
132270000002.238256 qam12
142430000001.738256 qam14
152510000001.738256 qam15
162590000001.538256 qam16
172670000001.738256 qam17
18275000000138256 qam18
19283000000138256 qam19
202910000001.238256 qam20
212990000001.538256 qam21
223070000001.938256 qam22
23315000000238256 qam23
24323000000238256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.660
2Locked38.600
3Locked38.650
4Locked38.960
5Locked38.650
6Locked38.600
7Locked38.950
8Locked38.600
9Locked38.640
10Locked38.600
11Locked38.640
12Locked38.660
13Locked38.950
14Locked38.900
15Locked38.650
16Locked38.900
17Locked38.940
18Locked38.900
19Locked38.950
20Locked38.660
21Locked38.660
22Locked38.670
23Locked38.970
24Locked38.660

 

 

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Ricola
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Re: M350 Slow Upload speed

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580003545.8512016 qam6
24620005446.5512064 qam3
33940002546512064 qam4
43260000046512032 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062-b.cm



Primary Downstream Service Flow

SFID937420
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID937419
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

 

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Ricola
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Re: M350 Slow Upload speed

 Samknows speedtest

 

Latency

24.7 ms

 

Jitter

7.70 ms

 

Download

379 Mbps

 

Upload

5.14 Mbps

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carl_pearce
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Message 4 of 17
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Re: M350 Slow Upload speed

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580003545.8512016 qam6
24620005446.5512064 qam3
33940002546512064 qam4
43260000046512032 qam5

 

Two of your upstream channels are out of spec which, along with your BQM, indicates an issue with your line.

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Ricola
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Message 5 of 17
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Re: M350 Slow Upload speed

I've just done another speed test it's 8am currently and this is the result even though modulations on upstream bonded channels still the same.

Latency
21.1 ms      
 
Jitter

4.43 ms

Download

367 Mbps

Upload

37.2 Mbps

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MikeRobbo
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Alessandro Volta
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Message 6 of 17
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Re: M350 Slow Upload speed

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Ricola
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Re: M350 Slow Upload speed

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MikeRobbo
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Alessandro Volta
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Message 8 of 17
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Re: M350 Slow Upload speed

Do you use an iPhone by any chance ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Ricola
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Message 9 of 17
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Re: M350 Slow Upload speed

No, I use an Android phone, why?

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MikeRobbo
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Alessandro Volta
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Re: M350 Slow Upload speed

Another poster with a BQM similar to yours switched his iPhone off and his problem went away, something in the phone either an app or virus was playing havoc with his connection.

Do you use Norton Anti Virus ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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