Hi Kasmondo,
You have a problem with your upstream power levels as they seem low. Also the QAM's should all be 64.
Was this a manned install or a self install? If it was manned the engineer should have checked the levels.
Can you go round and check all the cabling, especially the white coaxial. They should all be snug and tight with no kinks.
You could also set up a BQM monitor at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Instructions for posting BQM Link
Under your BQM graph are two links in red. Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK.
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39399762 | 32.7 | 5120 | 32 qam | 2 |
2 | 32600067 | 33 | 5120 | 32 qam | 3 |
3 | 46199862 | 32.8 | 5120 | 64 qam | 1 |
4 | 25800072 | 33 | 5120 | 32 qam | 4 |
Dave
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