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EliotBails
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M350 Fibre less than 10 mb downloads

Hello, 

Im new to this so go easy on me! 

Since switching to virgin in June we have never really had above 10mbs download speed despite us being on the M350 package. The virgin media connect app has never worked for us and when on the automated telephone service, i was told that a signal would be being sent to reset the system but that also never happened. 

Has anyone else had this problem? I seem unable to speak to anyone at virgin about this and have tried checking connections moving the router around, restarting the system etc but nothing seems to work. 

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MikeRobbo
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Message 2 of 14
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Re: M350 Fibre less than 10 mb downloads

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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EliotBails
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Message 3 of 14
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Re: M350 Fibre less than 10 mb downloads

My BQM

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EliotBails
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Re: M350 Fibre less than 10 mb downloads

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000000.740256 qam25
22510000002.240256 qam15
32590000002.240256 qam16
42670000001.740256 qam17
52750000001.240256 qam18
6283000000140256 qam19
72910000001.240256 qam20
82990000001.240256 qam21
93070000000.740256 qam22
103150000000.540256 qam23
113230000000.540256 qam24
123390000000.540256 qam26
13347000000040256 qam27
14355000000-0.538256 qam28
15363000000-1.238256 qam29
16371000000-1.538256 qam30
17379000000-1.238256 qam31
18387000000-0.938256 qam32
19395000000-138256 qam33
20403000000-1.538256 qam34
21411000000-2.238256 qam35
22419000000-2.538256 qam36
23427000000-2.538256 qam37
24435000000-2.538256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.91479223
2Locked40.3968803
3Locked40.32448767
4Locked40.96548312
5Locked40.915157395
6Locked40.328276107
7Locked40.340744967
8Locked40.31419111
9Locked40.31519178
10Locked40.32259176
11Locked40.31869327
12Locked40.31769209
13Locked40.34329157
14Locked38.910416938
15Locked38.918536398
16Locked38.928865230
17Locked38.928815171
18Locked38.93361924
19Locked38.63549924
20Locked38.66019628
21Locked38.613538050
22Locked38.911947922
23Locked38.621776699
24Locked38.926545003
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EliotBails
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Message 5 of 14
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Re: M350 Fibre less than 10 mb downloads

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000004.7512064 qam2
2326000004.7512064 qam5
3394000004.7512064 qam4
4462000004.7512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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EliotBails
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Re: M350 Fibre less than 10 mb downloads

Network Log

Time Priority Description

28/09/2020 10:55:47noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 07:40:21noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 07:40:21ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2020 16:33:26ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2020 10:12:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2020 01:26:35ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2020 22:59:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2020 10:36:18noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2020 10:36:18ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2020 05:44:27ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2020 01:11:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2020 00:52:39ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 22:28:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 15:09:4ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2020 22:17:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2020 18:21:46Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2020 18:21:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2020 18:21:42criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2020 18:21:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2020 18:21:41criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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MikeRobbo
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Alessandro Volta
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Message 7 of 14
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Re: M350 Fibre less than 10 mb downloads


@EliotBails wrote:

My BQM


The text isn't linked.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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EliotBails
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Message 8 of 14
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Re: M350 Fibre less than 10 mb downloads

MY BQM 

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EliotBails
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Message 9 of 14
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Re: M350 Fibre less than 10 mb downloads

Any help? still very very slow. 

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DJ_Shadow1966
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Message 10 of 14
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Re: M350 Fibre less than 10 mb downloads

Hello

Looking at the stats I notice that you have a large amount of Post RS Errors, this can be caused by noise ingress which ties with the logs and the T3 errors you are getting. One thing that can cause this is a loose connection, so please go around and make sure that all coaxial connections to all VM equipment is finger tight best way to do this is too loosen the connector and then re-tighten, once that is done power off the hub for 30 secs and the back on, if your Post RS errors are still increasing at an large rate, then an engineer will be needed to find the source of the noise.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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