Since switching to virgin in June we have never really had above 10mbs download speed despite us being on the M350 package. The virgin media connect app has never worked for us and when on the automated telephone service, i was told that a signal would be being sent to reset the system but that also never happened.
Has anyone else had this problem? I seem unable to speak to anyone at virgin about this and have tried checking connections moving the router around, restarting the system etc but nothing seems to work.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
Looking at the stats I notice that you have a large amount of Post RS Errors, this can be caused by noise ingress which ties with the logs and the T3 errors you are getting. One thing that can cause this is a loose connection, so please go around and make sure that all coaxial connections to all VM equipment is finger tight best way to do this is too loosen the connector and then re-tighten, once that is done power off the hub for 30 secs and the back on, if your Post RS errors are still increasing at an large rate, then an engineer will be needed to find the source of the noise.
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