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Thefutureisblea
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M350 Fibre Broadband - Only getting 14.50 Mbps

Hi 

Please can you advise how I can get my broadband fixed, paying for M350 getting the below:

Screenshot 2020-11-18 at 14.31.29.png

Followed all the steps in the troubleshooting guides and still getting a rubbish speed, can never get through to the support team via phone.

Any ideas how I can get my true speed?

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Anonymous
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Re: M350 Fibre Broadband - Only getting 14.50 Mbps


@Thefutureisblea wrote:

Hi 

Please can you advise how I can get my broadband fixed, paying for M350 getting the below:

Screenshot 2020-11-18 at 14.31.29.png

Followed all the steps in the troubleshooting guides and still getting a rubbish speed, can never get through to the support team via phone.

Any ideas how I can get my true speed?


Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

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Thefutureisblea
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Re: M350 Fibre Broadband - Only getting 14.50 Mbps

Resolved by phone call 

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MikeRobbo
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Alessandro Volta
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Re: M350 Fibre Broadband - Only getting 14.50 Mbps


@Thefutureisblea wrote:

Resolved by phone call 


What was the fix ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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