Hi Rudainy6,
Thanks for your continued post about this issue with your speeds, I understand as a gamer myself it's frustrating especially when all you want to do is relax after a long day on a good game - without constant lagging. I can also see that you feel a new Hub will fix the issue, but I am afraid this isn't always the case with speed situations, especially with devices on a WIFI connection. Furthermore, I've had a look at your Hub specs and also ran a health check to see if any red flags were picked up. However your Hub is working great, the only issue is with your WIFI setup which you have been given advice with above in terms of checking and changing the Ghz bands.
We would not be able to send out a new Hub without concrete evidence that there is a fault with the current one to protect our stocks and to avoid further frustration for you seen as it likely won't help.
What I need you to do for us today is pretty much exactly what conman33158 suggested in their first post which is -
- Run a Speed test.
- Make sure the cable is Cat 5e or better.
- Make sure your PC/laptop has a 1Gbps or better network card.
- Disconnect all other Ethernet cables when running the test.
and also set up a BMQ graph over the next 24 hours on your Ethernet connected device so we can see what your hardwired connection is like.
Please report back with your findings and try changing the Ghz bands here and we will gladly help further.
Thanks,
Megan_L