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Madras
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M350 - Download speed perfect - Upload only 4meg

Hi, hope someone can help?

Over the past few weeks my normally rock solid M350 upload connection has gone from 36meg to just 4meg (or less) upload.

Any ideas? Thanks Pete 

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carl_pearce
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Re: M350 - Download speed perfect - Upload only 4meg


@Madras wrote:

Hi, hope someone can help?

Over the past few weeks my normally rock solid M350 upload connection has gone from 36meg to just 4meg (or less) upload.

Any ideas? Thanks Pete 


Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode. Log in, select the 'Advanced settings / Tools / Network status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

Create a BQM and post the live link.

Madras
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Re: M350 - Download speed perfect - Upload only 4meg

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12987500004.137256 qam21
22667500003.737256 qam17
32747500003.738256 qam18
42827500003.937256 qam19
52907500004.137256 qam20
63067500004.438256 qam22
73147500004.938256 qam23
83227500005.338256 qam24
93307500005.338256 qam25
10370750000638256 qam26
113787500006.438256 qam27
123867500006.538256 qam28
133947500006.638256 qam29
14402750000738256 qam30
15410750000738256 qam31
164187500007.138256 qam32
174267500007.338256 qam33
184347500007.138256 qam34
19442750000738256 qam35
204507500007.338256 qam36
214587500007.138256 qam37
22466750000738256 qam38
234747500006.938256 qam39
24482750000738256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.670
2Locked37.660
3Locked38.250
4Locked37.350
5Locked37.340
6Locked38.970
7Locked38.660
8Locked38.670
9Locked38.620
10Locked38.920
11Locked38.650
12Locked38.670
13Locked38.640
14Locked38.910
15Locked38.950
16Locked38.660
17Locked38.9160
18Locked38.640
19Locked38.950
20Locked38.9170
21Locked38.650
22Locked38.960
23Locked38.660
24Locked38.900
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Madras
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Re: M350 - Download speed perfect - Upload only 4meg

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000047.3512064 qam3
23940000047512064 qam4
36030000046.3512064 qam1
45370000047.3512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Madras
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Re: M350 - Download speed perfect - Upload only 4meg

Network Log

Time Priority Description

27/01/2021 16:28:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 16:27:43Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 01:24:3ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 18:56:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 13:24:3ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 09:00:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 01:24:3ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 12:39:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 05:39:41ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 03:08:16noticeSW download Successful - Via NMS
07/01/2021 03:06:3noticeSW Download INIT - Via NMS
05/01/2021 16:42:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 08:08:31ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 19:15:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2020 20:08:31ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 19:45:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 08:08:31ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2020 22:37:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Madras
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Re: M350 - Download speed perfect - Upload only 4meg

Thanks for the quick reply.

P

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carl_pearce
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Re: M350 - Download speed perfect - Upload only 4meg

Your HUB stats look ok, upstream and downstream power levels a touch high, but in spec.

I hope for your sake it isn't, however the BQM (Make sure you create one!) may show congestion in your area.

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Madras
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Re: M350 - Download speed perfect - Upload only 4meg

So not much I can do? right?

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carl_pearce
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Re: M350 - Download speed perfect - Upload only 4meg


@Madras wrote:

So not much I can do? right?


We need to prove it's congestion first, using the BQM.

It could be something else.

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Madras
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Message 10 of 19
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Re: M350 - Download speed perfect - Upload only 4meg

Thanks for clarifying.

I've signed up to Thinkbroadband and set up a BQM - I guessing 24hrs before I have usable data? 

P

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