I have been trying to troubleshoot my drop in speeds to no avail. I've been on M350 for a while now but last week my broadband felt noticeable slower so I checked my speedtest.net results and they have started dropping to <100Mbps (see attached results). I'm on wired Ethernet in my home and I use a Netgear switch in between the Hub 3.0 and my endpoints. The switch is showing the ports are connected at 1Gbps internally, as do my computers, so there isn't an issue there.
Am I to expect a reduction in speeds given the current pandemic and increased working from home? Or is this a problem that should be fixed? The speeds are less than what Virgin guarantees.
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?
At least we can check the stats to rule out an issue with the line.
Also having a similar Issue, checking speed test consistent sub 100Mbps. Also on M350. Checking arose as BT full fibre is about to land in my post code so was looking into the speeds and costs relative to Virgin. Was shocked to see the sub par, sub average facility based on what I should be getting. Will monitor over the next few to see If there is a change, but this is poor given the cost and what should be delivered. If this does not resolve I guess I know what to do request a refund back to the lower M100 tier as that is all I am getting at the moment. Get the speed back to where it should be if Virgin are able or look very closely at BT full fibre 900 for an extra 6 quid a month. Virgin needs to get its act together or the migration will be real