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mhicks0
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M24 area very slow

This was my speed report yesterday. Today is not much better. Service status suggests there are no issues in my area. Who do I talk to about this?

Screenshot_20200518_162944_org.zwanoo.android.speedtest.jpg

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mhicks0
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Re: M24 area very slow

It's so poor it wont let me upload the image. [edit - resolved]

DOWN 1.21 Mbps; UP 0.41Mbps

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Beth_G
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Re: M24 area very slow

Hey mhicks0,

 

I'm sorry to see that you haven't been receiving your expected speeds, I can certainly appreciate all frustrations with those results.

 

Upon checking the back end of your services, I have found that there currently are a few issues which are affecting your signal levels. 

 

As this will require an engineer visit to resolve, I have booked one in for you at the next available date. You can find your time slot via your online account here. You can also rearrange the appointment time slot if needed from there.

 

Let me know if there's anything else you need.

 

Kind regards,

 

Beth

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mhicks0
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Re: M24 area very slow

Beth, thank you for setting that up, I see it's booked for tomorrow AM.

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Beth_G
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Re: M24 area very slow

No problem at all 🙂

 

Be sure to pop back to let us know how you get on

 

Kindest regards,

 

Beth

mhicks0
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Re: M24 area very slow

log.pngDon't know if this helps at all

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mhicks0
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Re: M24 area very slow

Hi Beth, the engineer had us back up and running at full speed within an hour.😊

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