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Stuart_M_H
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Message 11 of 25
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Re: M200 worse than / no better than M100

on ‎07-09-2020 19:10

Any thoughts please Katie? 

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Stuart_M_H
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Message 12 of 25
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Re: M200 worse than / no better than M100

on ‎07-09-2020 19:11

Any thoughts please Mike? 

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MikeRobbo
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Alessandro Volta
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Message 13 of 25
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Re: M200 worse than / no better than M100

on ‎07-09-2020 19:26

@Stuart_M_H wrote:

Any thoughts please Mike? 

Bang out of the contract if you can.

VM have visited the thread and done nothing.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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SCA1972
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Message 14 of 25
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Re: M200 worse than / no better than M100

on ‎07-09-2020 20:15

@ModTeam Please can you ask one of the forum team to revisit this thread as it seems to have slipped through the cracks and been ignored since @Katie_WT's post a week ago.

______________________
Scott

My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Alex_RM
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Message 15 of 25
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Re: M200 worse than / no better than M100

on ‎08-09-2020 09:09

Hi Stuart_M_H,

 

Thanks for posting your BQM- what happened between 2pm and midnight last night, as there is no data, and there are no faults showing from our side.

 

Alex_Rm

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Stuart_M_H
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Message 16 of 25
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Re: M200 worse than / no better than M100

on ‎08-09-2020 09:24

Hi Alex, I have no idea as I was out for most of that period. Does the data from the previous week or so help? Is there anything else I can post? 

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Alex_RM
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Message 17 of 25
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Re: M200 worse than / no better than M100

on ‎08-09-2020 09:29

Can you confirm if the device you're using on an Ethernet connection has a gigabit NIC and if you're using a Cat5 or above Ethernet cable?

 

Alex_Rm

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Stuart_M_H
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Message 18 of 25
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Re: M200 worse than / no better than M100

on ‎08-09-2020 11:42

Hi Alex, my desktop is directly connected to the HUB via a cat6 cable. What is a gigabit NIC though?!

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MikeRobbo
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Alessandro Volta
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Message 19 of 25
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Re: M200 worse than / no better than M100

on ‎08-09-2020 11:46

NIC is the Network Interface Card inside the device.

Gigabit is the speed that the NIC is set to.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Stuart_M_H
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Message 20 of 25
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Re: M200 worse than / no better than M100

on ‎08-09-2020 12:40

Re my NIC Alex, I think its the following:

Name [00000001] Intel(R) 82566DM-2 Gigabit Network Connection
Adapter Type Ethernet 802.3
Product Type Intel(R) 82566DM-2 Gigabit Network Connection
Installed Yes
PNP Device ID PCI\VEN_8086&DEV_10BD&SUBSYS_02111028&REV_02\3&172E68DD&0&C8
Last Reset 28/08/2020 17:48
Index 1
Service Name e1express
IP Address 192.168.0.10, fe80::cd6c:9862:a2cd:6c01
IP Subnet 255.255.255.0, 64
Default IP Gateway 192.168.0.1
DHCP Enabled Yes
DHCP Server 192.168.0.1
DHCP Lease Expires 18/09/2020 11:22
DHCP Lease Obtained 08/09/2020 11:22
MAC Address ‪**:**:**:**:**:**‬
Memory Address 0xFE9E0000-0xFE9FFFFF
Memory Address 0xFE9DB000-0xFE9DBFFF
IRQ Channel IRQ 4294967293
Driver C:\WINDOWS\SYSTEM32\DRIVERS\E1E6032E.SYS (9.13.41.1, 293.50 KB (300,544 bytes), 19/03/2019 05:43)

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