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Quattro0776
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M200 speed slow i get M100 speed that i used to have

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Hi there people!

 

New here so here we go-

i have upgraded to m200 but mu speeds are m100. Nothing has changed on my behalf. Doing random speed tests when i was in m100 i got the speed i was paying for 90% of the time. Now i half of what i am paying for. Last night I unplugged the hub and for a little while i was getting the m200. Now i ma back down. In the chat app now it says the it has issues, and no one replies to my messages. I understand that the speed will not be the same every time but common. Lower speed that the m100? Or the same? Can any advise? Customer service was saying that i am a high user ( that is got nothing to do with my speed) and should not affect it. I work from home for the NHS IT so i needed faster speeds as the family is home also streaming and plying. Can anyone advise? 

Thank you in advance!

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MikeRobbo
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Alessandro Volta
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Re: M200 speed slow i get M100 speed that i used to have

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Quattro0776
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Re: M200 speed slow i get M100 speed that i used to have

I use speed test on my iPhone on the 5g band. Shortly after reconnecting the hub i got the 20 + MB speed for a little while then goes to 10-15 range

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MikeRobbo
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Alessandro Volta
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Re: M200 speed slow i get M100 speed that i used to have

Speed tests on Wi-Fi connected devices aren't normally accepted as accurate because Wi-Fi isn't stable enough.

You really do need to test using the method outlined above.

 


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Quattro0776
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Re: M200 speed slow i get M100 speed that i used to have

Ok I will definitely try it after work. And I will post here. Thank you!

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Emma_C
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Re: M200 speed slow i get M100 speed that i used to have

Hi Quattro0776, 

Thanks for your post and welcome to our community. 

 

Really sorry you've been having some issues, this isn't good. 

 

Have you since been able to try the above advice from the community? 

Please keep us posted.



 

Emma_C - Forum Team
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