Virgin Media Community

[Rcpi2021]

Hi we upgraded to M200. Got really fast speeds first week or so but in the last month the speeds barely reach the highs we used to get. Ive reset the router multiple times, disabled channel optimisation, changed channels while using wifi analyser apps. Everytime i restart the router the speeds jump up to highs of 120 but then within a minute or so they drop down to 23-25. Also on the regular the internet will just drop out. 

I did the useless virgin hub tests and was telling me to move device closer to the router... when i was literallt sat 2 feet away from the router.

Please help

[Adduxi]

What Hub are you using ?   Unfortunately VM do not guarantee wifi speeds.

What speed do you get using a direct wired connection to the Hub with www.samknows.com/realspeed ?

Setup a BQM to monitor your circuit for diagnostics  www.thinkbroadband.com/ping 

Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

You will need to split the SSID again after this reset and disable Optimisation.

• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.