Virgin Media Community

[Pmartin2]

I signed up to m200 ignorantly expecting to get 200meg speeds as advertised. I'm only getting 70 when i connect my laptop to the hub 3 with a cat5e cable and with it being the only thing connected and yes it has a gigabit port. Before i spend hours talking to someone in the arse end of knowwhere, that's not likely to be able to help me anyway, from customer services i thought i would have an ask on here if there are any things i can try to get nearer the 200 or have i been to ignorant and am never gonna get close.

I'm not that computer savy but i can usually find my way around when i need to so any help would be appreciated. Thanks in advance.

[gary_dexter]

Try another cable?

[jbrennand]

Test on a known "good" ethernet cable (Cat5e/6) connected to a GB enabled computer/laptop, with up to date drivers with the Hub in modem mode. Test at speedtest.net to your nearest VM server - try 2 different browsers.
If they are still low – boot the device into safe+networking mode and try again.
There are many posts on here where unknown software, corrupted browsers or other connected devices are limiting speeds on tests.
Report back what that gets.

[carl_pearce]

Could you access your router using http://192.168.0.1/ . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

We can see if there is anything in the router stats that point to a localised problem.

[Pmartin2]

Will do in the morning. Thanks.

I'll also get a new cable and test again.

[Pmartin2]

Hi, i can't see the check router status tab,

I gave me no other option than to sign in. It just asked for the preferred language and then the password on the bottom of the router. No tabs on the page at all?

[Pmartin2]

Just logged out and tried again and it has come up with a different login page with the router status tab 🤦‍♂️. I'll do it now.

[Pmartin2]

Here you go.

efresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	6.5	37	256 qam	1
2	146750000	6.1	37	256 qam	2
3	154750000	6.9	37	256 qam	3
4	162750000	7	37	256 qam	4
5	170750000	6.5	37	256 qam	5
6	178750000	6.3	37	256 qam	6
7	186750000	6.5	37	256 qam	7
8	194750000	6.5	37	256 qam	8
9	202750000	5.5	37	256 qam	9
10	210750000	4.6	37	256 qam	10

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200054	4.675	5120	64 qam	2
2	53700258	4.825	5120	64 qam	1
3	32600258	4.45	5120	64 qam	4
4	39400161	4.625	5120	64 qam	3

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Network LogTime Priority   Description

15/07/2020 08:25:47	notice		LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:30	critical		No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2020 20:27:54	notice		LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2020 20:27:8	Warning!		LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2020 06:25:21	critical		No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 18:11:34	Error		DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2020 22:30:16	Error		DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2020 01:32:11	critical		No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2020 22:19:1	Error		DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2020 06:33:58	Error		DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2020 05:23:42	critical		No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/07/2020 14:48:57	Error		DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 23:26:10	Warning!		RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 23:26:10	critical		SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 23:24:54	Warning!		RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 15:01:34	critical		SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 15:01:29	Warning!		RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 15:01:29	critical		SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2020 15:01:21	Warning!		RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2020 01:52:41	critical		No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[gary_dexter]

Can you post everything in the Downstream tab please?

That's only half the data posted

[Pmartin2]

Sorry, here you go

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	6.8	37	256 qam	1
2	146750000	6.5	37	256 qam	2
3	154750000	7	37	256 qam	3
4	162750000	7.3	37	256 qam	4
5	170750000	6.6	37	256 qam	5
6	178750000	6.5	37	256 qam	6
7	186750000	6.6	37	256 qam	7
8	194750000	6.5	37	256 qam	8
9	202750000	5.8	37	256 qam	9
10	210750000	4.8	37	256 qam	10
11	218750000	4.5	37	256 qam	11
12	226750000	4.6	37	256 qam	12
13	234750000	4.8	37	256 qam	13
14	242750000	4	37	256 qam	14
15	250750000	3.2	36	256 qam	15
16	258750000	2.7	36	256 qam	16
17	266750000	2.9	36	256 qam	17
18	274750000	3	36	256 qam	18
19	282750000	2.9	36	256 qam	19
20	290750000	2.5	36	256 qam	20
21	298750000	2.4	36	256 qam	21
22	306750000	2.2	36	256 qam	22
23	314750000	2	36	256 qam	23
24	322750000	2.2	36	256 qam	24

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	593	0
2	Locked	37.6	449	0
3	Locked	37.3	235	0
4	Locked	37.6	218	0
5	Locked	37.3	278	460
6	Locked	37.6	241	0
7	Locked	37.6	191	0
8	Locked	37.6	176	0
9	Locked	37.3	207	0
10	Locked	37.3	283	0
11	Locked	37.3	304	0
12	Locked	37.3	229	0
13	Locked	37.3	232	0
14	Locked	37	391	0
15	Locked	36.6	710	0
16	Locked	36.6	793	0
17	Locked	36.3	857	0
18	Locked	36.6	785	0
19	Locked	36.6	898	0
20	Locked	36.3	977	0
21	Locked	36.3	1258	0
22	Locked	36.6	1444	0
23	Locked	36.3	1608	0
24	Locked	36.3	1436	0