4 weeks ago
I have been receiving 6mbps download speed and 20mbps upload speed since having Virgin installed! Something must be wrong with the installation. Have completed all checks and still no joy.
What speed do you get at >> speedtest.net << with a direct connection using a Cat 5E/6 cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Can you Login to the Hub Settings and navigate to the Connected Devices page - what does it report the 'connection speed’ as for the cable connected device you used for the speed test ?
Speedtest.net is showing 5.56mbps
@jaybee1980 wrote:Speedtest.net is showing 5.56mbps
And the connected devices speed ?
2 weeks ago
Hey @jaybee1980 and welcome to the community.
I have been able to locate your account and can see that you have spoken to the team today.
Have the team been able to get your issues resolved as I can see that you have cancelled your engineer appointment.