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mattdragon2
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M200 slow download and high ping

My download speed is 1.3MBbps and my Upload is 0.79Mbps and my Ping is 291ms.

I've restarted router several times.

I can't remote into work because it's too slow.

Downstream:

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)2.290.85-2.79-4.89-2.51-1.00-0.27-0.02
RxMER (dB)30.5329.1028.1329.3134.4835.4236.3936.17
Pre RS Errors
5726004457367719574039355398688514915582870461306115984
Post RS Errors
8766239269745793777384970887426336347967

 

Upstream:

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID4231
Frequency (Hz)25800000394000003260000046200000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)44.7547.5045.2551.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts8446
T4 Timeouts9600
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mattdragon2
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Re: M200 slow download and high ping

.
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mattdragon2
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Re: M200 slow download and high ping

Network Log

 

First TimeLast TimePriorityError NumberDescription
16/04/2021 08:16:26 GMT16/04/2021 08:16:26 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:16:17 GMT16/04/2021 08:16:17 GMTCritical (3)82000200No Ranging Response received - T3 time-out
16/04/2021 08:16:16 GMT16/04/2021 08:16:16 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:16:00 GMT16/04/2021 08:16:00 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:15:50 GMT16/04/2021 08:15:50 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:15:44 GMT16/04/2021 08:15:44 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:15:44 GMT16/04/2021 08:15:44 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:15:30 GMT16/04/2021 08:15:30 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:15:22 GMT16/04/2021 08:15:22 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:15:05 GMT16/04/2021 08:15:05 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:15:03 GMT16/04/2021 08:15:03 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:17:23 GMT16/04/2021 08:17:23 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:17:05 GMT16/04/2021 08:17:05 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:17:01 GMT16/04/2021 08:17:01 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:16:59 GMT16/04/2021 08:16:59 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:16:52 GMT16/04/2021 08:16:52 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:16:44 GMT16/04/2021 08:16:44 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:16:42 GMT16/04/2021 08:16:42 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:16:36 GMT16/04/2021 08:16:36 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:16:26 GMT16/04/2021 08:16:26 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:16:17 GMT16/04/2021 08:16:17 GMTCritical (3)82000200No Ranging Response received - T3 time-out
16/04/2021 08:16:16 GMT16/04/2021 08:16:16 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:16:00 GMT16/04/2021 08:16:00 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:15:50 GMT16/04/2021 08:15:50 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:15:44 GMT16/04/2021 08:15:44 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:15:44 GMT16/04/2021 08:15:44 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:15:30 GMT16/04/2021 08:15:30 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:15:22 GMT16/04/2021 08:15:22 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:15:05 GMT16/04/2021 08:15:05 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:15:03 GMT16/04/2021 08:15:03 GMTWarning (5)84020200Lost MDD Timeout
16/04/2021 08:14:54 GMT16/04/2021 08:14:54 GMTWarning (5)84020200Lost MDD Timeout
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jpeg1
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Re: M200 slow download and high ping

There is a serious problem with your connection. Too much level variation between downstream channels, and huge data corruption. 

Check that all the coax connections are tight.  If they are loose, tighten them. If they are all OK then phone it in as a fault because you will need an engineer visit. 

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