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tomaszkida
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M200 poor download and non existent upload

https://www.speedtest.net/result/9865899167
https://www.speedtest.net/result/9865129120
https://www.speedtest.net/result/9865028840
https://www.speedtest.net/result/9864674241

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a29659309cede6670be564b26f4702a958...

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)6.636.936.796.786.606.596.606.64
RxMER (dB)35.4235.6035.9735.7836.1736.1736.1736.17
Pre RS Errors
90346914911848081040295841026499581058170501027387519932630295610455
Post RS Errors
4541221642635390492945714529008631480940273736702318407619386029

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID6543
Frequency (Hz)25800000326000003940000046200000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)48.7549.5050.5050.75
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts112807885
T4 Timeouts0000

 

Network Log

First TimeLast TimePriorityError NumberDescription
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/08/2020 15:55:41 GMT05/08/2020 15:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out

 

Already did the pinhole reset yesterday. All cables tight, including the white fibre cable from box to hub.

Checked service status both on phone and website, nothing. This has been happening for the past 3 days.

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tomaszkida
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Message 2 of 3
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Re: M200 poor download and non existent upload

All tests ran on a wired connection.

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John_GS
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Re: M200 poor download and non existent upload

Hi tomaszkida

 

Thanks for posting. I am sorry for the broadband issues. 

 

I've checked the system and no issues are showing. 

 

I can see that since posting you've spoke to the team and we're in the process of sending you a new hub 3 and booster. Please let me know how these are or if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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