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JaniOliveira
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M200 plan with Low Upload Speed - 5Mbps

Hello,

I have upgraded my M50 plan to M200 internet plan.
I'm experiencing slow upload speed at the moment, around 4.5 - 6 Mbps.
As stated on Virgin advertisement, should be around 20-21 Mbps.

I already did the factory reset on my Hub3 router and nothing changed.
I'm connected through cable and not Wi-Fi.

I think my upload is capped by my previous plan that was M50.

Thanks

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MikeRobbo
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Alessandro Volta
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Message 2 of 21
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Re: M200 plan with Low Upload Speed - 5Mbps

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 3 of 21
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Re: M200 plan with Low Upload Speed - 5Mbps

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: M200 plan with Low Upload Speed - 5Mbps

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Nerog25
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Message 5 of 21
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Re: M200 plan with Low Upload Speed - 5Mbps

I am also having the same issue. Have tried rebooting and resetting as per the guides and I am getting 200Mbps Down, but only 2-3 Mbps up. I normally get 20Mbps up as you've mentioned.

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JaniOliveira
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Re: M200 plan with Low Upload Speed - 5Mbps

Hi,

Here is the speed test result fromSamKnows and in my router the connection speed is 1000:

speed_test.PNG

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JaniOliveira
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Re: M200 plan with Low Upload Speed - 5Mbps

Downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1387000000-3.540256 qam32
2219000000-0.740256 qam11
3227000000-238256 qam12
4235000000-240256 qam13
5243000000-1.940256 qam14
6251000000-340256 qam15
7259000000-240256 qam16
8267000000-2.440256 qam17
9275000000-2.740256 qam18
10283000000-2.540256 qam19
11291000000-2.740256 qam20
12299000000-3.540256 qam21
13307000000-3.240256 qam22
14315000000-3.738256 qam23
15323000000-4.738256 qam24
16331000000-3.440256 qam25
17339000000-4.538256 qam26
18347000000-438256 qam27
19355000000-340256 qam28
20363000000-4.440256 qam29
21371000000-340256 qam30
22379000000-338256 qam31
23395000000-3.240256 qam33
24403000000-3.938256 qam34



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.31790
2Locked40.31080
3Locked38.62560
4Locked40.33680
5Locked40.32030
6Locked40.32700
7Locked40.32390
8Locked40.32290
9Locked40.33720
10Locked40.33440
11Locked40.93210
12Locked40.96830
13Locked40.33020
14Locked38.95780
15Locked38.912320
16Locked40.34790
17Locked38.68750
18Locked38.95490
19Locked40.32060
20Locked40.39700
21Locked40.31670
22Locked38.91670
23Locked40.33990
24Locked38.92210

 

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JaniOliveira
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Re: M200 plan with Low Upload Speed - 5Mbps

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13939998548.5512064 qam8
25370025349.8512064 qam6
34620000049512064 qam7
46030025850.3512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0020
3ATDMA0020
4ATDMA0020
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JaniOliveira
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Re: M200 plan with Low Upload Speed - 5Mbps

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt060+voc-b.cm



Primary Downstream Service Flow

SFID344502
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID344501
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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JaniOliveira
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Re: M200 plan with Low Upload Speed - 5Mbps

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