Hi,
A week or so ago my internet dropped to 20Mbit from the usual ~ 220Mbit I have gotten for the last 11 months. I have tried rebooting, factory reset, etc., and when the Hub 3 comes back I have ~ 190Mbit for about 10 minutes before it degrades again back to single digit speeds.
I logged into the box and I'm seeing in Home > Hub 3.0 status overview that the Internet Status is sometimes "Online" and sometimes "Partial Service (DS only)".
My network log shows this:

Upstream shows this:

Downstream shows this:


The virginmedia.com help section has been worse than useless - not only is it not helpful, it also frustrates the life out of people already in a bad situation.
Please help!!!