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smoknig
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M200 only providing max 50mb for weeks

My connection has been driving me mad. It's been as low as 1.5mb in the last 2 weeks. The best I can get is around 50mb and that's been the case pretty much since lock down started. I pay through the nose for this service and it has been great in the past. But if I can't get more than 50mb I may as well go to Sky or BT on a new customer intro deal and save myself hundreds of pounds. It's a wired connection. Ethernet from router direct to PC. Please help!

https://www.speedtest.net/my-result/d/fcdb1966-dc5b-4f9d-b4d0-e6d798289963 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)2.222.632.622.762.642.512.742.58
RxMER (dB)37.3637.6437.6437.3637.6437.9437.6437.64
Pre RS Errors46035593433668771535023023227289151257557992929884879434268194161969
Post RS Errors93425142105756121452181240174883409152553387538753983385028

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID6578
Frequency (Hz)53700000603000004620000039400000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)44.5044.7544.0043.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts5445
T4 Timeouts0003
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Andrew-G
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Re: M200 only providing max 50mb for weeks

Power and noise levels look (mostly) OK, with some T3 timeouts upstream that may or may not be an issue.  But your error numbers are astronomical - can you clear the error counters, leave it 24 hours and repost your downstream stats?

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smoknig
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Re: M200 only providing max 50mb for weeks

Will do. Here's my latest speedtest this morning https://www.speedtest.net/my-result/d/ba2ae2f7-ccbf-4d40-bcac-1ca356b79da4

It's pathetic

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smoknig
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Re: M200 only providing max 50mb for weeks

24 hrs (ish) of downstream after error counter reset as requested.

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)2.202.462.432.572.522.372.572.41
RxMER (dB)37.3637.3637.0937.0937.6437.6437.3637.36
Pre RS Errors277420021393332024
Post RS Errors00000000
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Emily_G
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Re: M200 only providing max 50mb for weeks

Thank you for your post Smoknig.

 

How are your services looking today can we please confirm? 

 

What are the speeds you're getting through wired at the moment?

 

Let us know, Emily.

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