Menu
Reply
Monckeychunks
  • 5
  • 0
  • 0
Joining in
390 Views
Message 1 of 8
Flag for a moderator

M200 - less than half speed

Hi,

I currently have the M200 package on a SuperHub 4 and am getting less than the minimum guaranteed speed and have been for about a month now.

Typically the speed ranges around 80-95 Mbps.

The main computer is on a wired connection using Cat 5e cables and has a 1Gbps NIC. Slow speeds also occur on wireless devices such as phone and laptops, so not a cable issue.

Have rebooted and reset the hub with no improvement several times.

Please find my BQM here:

Monckeychunks_0-1601138207871.png

And router status information below:

 

0 Kudos
Reply
Monckeychunks
  • 5
  • 0
  • 0
Joining in
388 Views
Message 2 of 8
Flag for a moderator

Re: M200 - less than half speed

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

54430000008.69999740.366287QAM2565
14110000008.80000340.366287QAM2561
24190000008.80000340.366287QAM2562
34270000008.69999740.366287QAM2563
44350000008.59999840.366287QAM2564
64510000008.69999740.366287QAM2566
74590000008.69999740.366287QAM2567
84670000008.50000040.946209QAM2568
94750000008.50000040.946209QAM2569
104830000008.40000240.366287QAM25610
114910000008.09999840.946209QAM25611
124990000008.00000040.366287QAM25612
135070000008.09999840.366287QAM25613
145150000008.40000240.366287QAM25614
155230000008.40000240.946209QAM25615
165310000008.59999840.366287QAM25616
175390000008.59999840.366287QAM25617
185470000008.80000340.946209QAM25618
195550000008.80000340.366287QAM25619
205630000008.80000340.946209QAM25620
215710000008.90000240.946209QAM25621
225790000009.09999840.366287QAM25622
235870000008.90000240.366287QAM25623
245950000009.09999840.946209QAM25624
256030000008.90000240.366287QAM25625
266110000008.90000240.366287QAM25626
276190000008.69999740.366287QAM25627
286270000008.59999840.366287QAM25628
296350000008.40000240.946209QAM25629
306430000008.50000040.366287QAM25630
316510000008.50000040.366287QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

5Locked000
1Locked3400
2Locked3400
3Locked16415070600
4Locked3400
6Locked3400
7Locked298600
8Locked298600
9Locked3400
10Locked156900
11Locked452100
12Locked298600
13Locked3400
14Locked156900
15Locked298600
16Locked298600
17Locked3400
18Locked3400
19Locked298600
20Locked298600
21Locked3400
22Locked3400
23Locked298600
24Locked298600
25Locked3400
26Locked3400
27Locked298600
28Locked298600
29Locked3400
30Locked3400
31Locked8768188900



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096728


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked 8.462741940
0 Kudos
Reply
Monckeychunks
  • 5
  • 0
  • 0
Joining in
387 Views
Message 3 of 8
Flag for a moderator

Re: M200 - less than half speed

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000040.0205995120 KSym/sec64QAM9
23940000038.2705995120 KSym/sec64QAM12
34620000038.7705995120 KSym/sec64QAM11
45370000039.2705995120 KSym/sec64QAM10



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

Network Log

Time Priority Description

Fri 21/08/2020 00:39:213DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 00:39:503No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 00:41:023DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 00:43:385MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 00:43:423No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 00:51:573SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 00:52:025Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 00:52:523Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 00:59:584Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 01:01:313DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 01:02:033SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 01:02:085Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 01:02:333Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 01:20:024Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 01:20:203No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 01:21:265B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 01:21:283No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 01:23:175MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 01:23:193No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 21/08/2020 12:26:515MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 22/08/2020 15:47:153No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 25/08/2020 23:08:254DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 26/08/2020 04:45:466CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 26/08/2020 13:41:234DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 27/08/2020 04:14:244DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 27/08/2020 04:14:246DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 30/08/2020 12:07:444DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 31/08/2020 09:55:034DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 31/08/2020 09:55:036DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 31/08/2020 14:33:466CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 01/09/2020 16:02:113No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 04/09/2020 17:15:484DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 05/09/2020 21:27:004DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 05/09/2020 21:27:006DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 08/09/2020 13:02:413No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 09/09/2020 08:16:134DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 09/09/2020 16:53:055MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/09/2020 02:54:073No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 14/09/2020 20:55:594DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 15/09/2020 18:50:444DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 15/09/2020 18:50:446DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 16/09/2020 15:08:223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 20/09/2020 01:47:454DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 21/09/2020 05:52:264DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 21/09/2020 05:52:266DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 24/09/2020 17:02:264DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 25/09/2020 15:43:264DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 25/09/2020 15:43:266DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1

 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
385 Views
Message 4 of 8
Flag for a moderator

Re: M200 - less than half speed

What speed does it show in the connected devices in the Hub 4 settings ?

Is the NIC set to 1000/1000 ?

Have you tried a different cable ?

Have you tried a different port on the Hub 4 ?

 


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Monckeychunks
  • 5
  • 0
  • 0
Joining in
366 Views
Message 5 of 8
Flag for a moderator

Re: M200 - less than half speed

Device Speed on the Hub shows as 1000Mbps

NIC is set to 1000/1000, confirmed in network properties

I have tried both different cables and different ports, have also tested a wired connection with my laptop on all the ports with the same results.

Previously I had achieved 200+ Mbps on the existing cable and set up, speed has dropped rapidly in the last month or so. below are some speed test results from the past month:

 

DATE /TIME  PING    DOWNLOAD   UPLOAD

 
09/26/2020
6:18 PM
9
94.54
21.04
< 50
Maidenhead
XILO
 
09/26/2020
5:23 PM
10
94.78
21.06
< 50
Maidenhead
XILO
 
09/26/2020
5:01 PM
13
94.73
21.06
< 50
Maidenhead
XILO
 
09/26/2020
5:00 PM
12
94.78
20.65
~ 50
Brentford
Virgin Media
 
09/26/2020
4:49 PM
12
95.02
20.96
~ 50
Brentford
Virgin Media
 
09/26/2020
4:40 PM
10
94.56
21.08
< 50
Maidenhead
XILO
 
09/26/2020
4:39 PM
11
94.63
21.16
< 50
Maidenhead
XILO
 
09/11/2020
1:30 PM
13
72.18
13.04
< 50
Slough
GTT.net
 
09/11/2020
1:23 PM
11
80.75
19.52
~ 50
Acton
Vodafone UK
 
09/10/2020
8:47 PM
10
92.38
20.95
~ 50
Acton
Vodafone UK
 
09/09/2020
6:08 PM
11
95.77
21.09
< 50
Henley-on-Thames
Zzoomm
 
09/09/2020
5:49 PM
11
92.63
21.05
< 50
Henley-on-Thames
Zzoomm
 
08/16/2020
4:19 PM
9
220.81
21.04
< 50
Slough
GTT.net

 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
361 Views
Message 6 of 8
Flag for a moderator

Re: M200 - less than half speed

Can you post the Hub Configuration tab contents please.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Monckeychunks
  • 5
  • 0
  • 0
Joining in
349 Views
Message 7 of 8
Flag for a moderator

Re: M200 - less than half speed

Here you go:

 

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
a69834ncxv9873254k;fg87ds



Primary Downstream Service Flow

SFID
558
Max Traffic Rate
230000061
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
557
Max Traffic Rate
22000061
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
343 Views
Message 8 of 8
Flag for a moderator

Re: M200 - less than half speed

Do a speed test at >> Sam Knows <<


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply