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imran
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M200 - Very Slow speed 12mb - Wired

Hi,

Been like this for a few days.

Hub 3.0 in Modem mode.

Router: UDM-Pro

Speedtest: (Wired Connection)

12298842441

 

 

 

 

 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000-3.738256 qam30
2202750000-4.229256 qam9
3210750000-629256 qam10
4218750000-5.234256 qam11
5226750000-2.433256 qam12
6234750000-3.237256 qam13
7242750000-3.238256 qam14
8250750000-1.937256 qam15
9258750000-3.737256 qam16
10266750000-2.437256 qam17
11274750000-2.238256 qam18
12282750000-3.438256 qam19
13290750000-2.238256 qam20
14298750000-2.738256 qam21
15306750000-4.237256 qam22
16314750000-2.238256 qam23
17322750000-3.238256 qam24
18330750000-338256 qam25
19370750000-3.738256 qam26
20378750000-438256 qam27
21386750000-3.738256 qam28
22394750000-2.938256 qam29
23410750000-438256 qam31
24418750000-2.938256 qam32

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.917059644
2Locked29.89396590528403077
3Locked29.81123475664253024
4Locked34.3277197178125
5Locked33.4272883516022
6Locked37.625195202590
7Locked38.62264873623
8Locked37.649387722832
9Locked37.6347904153
10Locked37.3294783070
11Locked38.6226201358
12Locked38.6259271882
13Locked38.6241092574
14Locked38.9260814194
15Locked37.6197772935
16Locked38.9193514103
17Locked38.9234011127
18Locked38.9181051020
19Locked38.617845538
20Locked38.918382672
21Locked38.6175601192
22Locked38.6161162264
23Locked38.9178921482
24Locked38.917091578

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000454512064 qam5
22580002454512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000

 

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Adduxi
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Re: M200 - Very Slow speed 12mb - Wired

You have far too many PostRS errors, normally a sign of noise ingress. Your DS power is too low on some channels and you are missing two US channels.  One for VM to sort out ! 

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imran
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Re: M200 - Very Slow speed 12mb - Wired

Many thanks, would this require an engineer visit? I've had a chat with support on the phone and they raised a "ticket" whatever that means.

Appreciate the help.
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Adduxi
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Re: M200 - Very Slow speed 12mb - Wired

Yes a technician will be required.

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imran
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Re: M200 - Very Slow speed 12mb - Wired

Thanks, hoping one of the staff around here sees this to book an engineer.

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Zak_M
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Re: M200 - Very Slow speed 12mb - Wired

Good afternoon Imran, 

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your services. 

 

I have taken a look over your account and can see that you have had an engineer out today, did they manage to resolve the issue? 

 

Kind regards,

Zak_M

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