Virgin Media Community

[cybotic]

Evening All!

Suddenly last week it's dropped off a cliff, and has become effectively unusable 😞
Hoping the folks here can assist, as this seems to be a way common issue in 2012!

FWIW I've done full local tests/resets and factory resetted my HUB3.

Please advise - as (like nearly everyone here)  I've got online schooling and me and the Missis working from home 😕

Many Thanks!

[I will post the status next]

[cybotic]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	402750000	-0.9	33	256 qam	30
2	202750000	5.1	33	256 qam	9
3	210750000	5	33	256 qam	10
4	218750000	4.3	33	256 qam	11
5	226750000	4.3	33	256 qam	12
6	234750000	3.7	33	256 qam	13
7	242750000	3.5	33	256 qam	14
8	250750000	3.2	33	256 qam	15
9	258750000	3.5	33	256 qam	16
10	266750000	3	33	256 qam	17
11	274750000	3	33	256 qam	18
12	282750000	3	33	256 qam	19
13	290750000	3	33	256 qam	20
14	298750000	2.7	33	256 qam	21
15	306750000	2.5	33	256 qam	22
16	314750000	2	33	256 qam	23
17	322750000	1.5	33	256 qam	24
18	330750000	2	34	256 qam	25
19	370750000	0.2	33	256 qam	26
20	378750000	0.2	33	256 qam	27
21	386750000	-0.5	33	256 qam	28
22	394750000	-0.5	33	256 qam	29
23	410750000	-0.5	33	256 qam	31
24	418750000	-1.4	33	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	33.9	17477	0
2	Locked	33.9	13076	0
3	Locked	33.9	18702	0
4	Locked	33.3	55588	0
5	Locked	33	174128	0
6	Locked	33.4	70320	0
7	Locked	33.4	83851	0
8	Locked	33.4	87969	0
9	Locked	33.3	93898	0
10	Locked	33.3	73763	0
11	Locked	33.8	38187	0
12	Locked	33.9	23582	0
13	Locked	33.9	24360	0
14	Locked	33.2	146908	0
15	Locked	33.8	37444	0
16	Locked	33.9	20319	0
17	Locked	33.9	23823	0
18	Locked	34.3	10339	0
19	Locked	33.8	23015	0
20	Locked	33.8	31474	0
21	Locked	33.9	26647	0
22	Locked	33.9	20953	0
23	Locked	33.3	51419	0
24	Locked	33.8	28270	0

[cybotic]

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	46199986	37.5	5120	64 qam	11
2	32600000	35.5	5120	64 qam	13
3	39400000	36	5120	64 qam	12
4	53700063	37.5	5120	64 qam	10

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	10	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log

Time	Priority	Description
24/01/2021 22:29:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 22:19:44	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:44:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:44:58	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:34:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:28:6	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:26:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:26:18	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:26:18	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:26:6	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:25:58	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:25:58	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:25:18	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:25:18	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:24:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:24:6	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:22:19	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:22:6	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:20:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:20:6	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[cybotic]

BTW - I'm using a single cable from my HUB to a laptop for the purpose of this. i.e. Wifi is eliminated from the equation. Thanks!

[cybotic]

I've logged the issue with VM - Is anyone able to comment or provide advice on my ticket please?   I've posted days ago.

I logged the issue with VM, got a technician booked, and then got tthe message :
"We've put your service on hold while we investigate a network problem affecting your services. We'll update you when this is fixed"

SO i reckon Ive done all I can - but still no interweb at home, nor no date to resolve. 😬

Meantime i did the 'thinkbroadband' monitor thing below...

https://www.thinkbroadband.com/broadband/monitoring/quality/view/b663cc5a02ffdeca9f6fd9432a022cb5cf2...