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Phrewb
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Message 1 of 18
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M1000 - 90mbps download speed cap

Hi, probably the third time posting about such an issue but I just upgraded from M350 to M1000 this morning and my first speedtest was good everything was as it should be, but as soon as I played a round of an online game I get disconnected almost instantly and I am now encountering the exact same download speed cap (90mbps) that I was getting previously on M350, but Virgin will say "everything looks fine on our system, have you checked the cables etc"

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Phrewb
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Message 2 of 18
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Re: M1000 - 90mbps download speed cap

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000009.239QAM2561
21470000009.439QAM2562
31550000009.339QAM2563
41630000009.439QAM2564
5171000000939QAM2565
61790000008.639QAM2566
71870000008.739.4QAM2567
81950000008.440.4QAM2568
92030000008.139QAM2569
102110000008.239QAM25610
112190000008.240.4QAM25611
12227000000839QAM25612
132350000008.139QAM25613
14243000000840.4QAM25614
152510000007.639QAM25615
162590000007.739QAM25616
172670000008.239QAM25617
182750000008.540.4QAM25618
192830000009.140.4QAM25619
202910000009.440.4QAM25620
212990000009.140.4QAM25621
223070000008.740.4QAM25622
233150000008.840.9QAM25623
243230000008.840.4QAM25624
253630000008.839QAM25625
263710000008.938.6QAM25626
273790000009.640.4QAM25627
283870000009.139QAM25628
293950000008.340.4QAM25629
304030000008.839QAM25630
314110000009.240.4QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.98326100
2Locked38.98326100
3Locked38.98326160430
4Locked38.9832612014380
5Locked38.983261860970
6Locked38.98326100
7Locked39.397190764523836
8Locked40.36628740
9Locked38.98326100
10Locked38.98326100
11Locked40.36628727300
12Locked38.98326100
13Locked38.98326100
14Locked40.36628700
15Locked38.98326100
16Locked38.98326100
17Locked38.98326100
18Locked40.36628700
19Locked40.36628700
20Locked40.36628700
21Locked40.36628700
22Locked40.36628700
23Locked40.94620900
24Locked40.36628700
25Locked38.98326100
26Locked38.60537700
27Locked40.36628700
28Locked38.98326100
29Locked40.36628700
30Locked38.98326100
31Locked40.36628700



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked437.62227560
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Message 3 of 18
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Re: M1000 - 90mbps download speed cap

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000040.55120 KSym/sec64QAM2
23940000039.85120 KSym/sec64QAM4
34620000039.85120 KSym/sec64QAM3
46030000041.35120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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Message 4 of 18
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Re: M1000 - 90mbps download speed cap

Time Priority Description

Thu 01/01/1970 00:01:224Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:44:355MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:44:353Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:44:354T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:44:363REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:45:044Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:45:495MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:45:493No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:46:006SW Download INIT - Via Config file SUBsgvca69834ncxv9873254k
Thu 15/04/2021 10:46:186CM-STATUS message sent. Event Type Code: 5; Chan ID: 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:47:156SW download Successful - Via Config file
Thu 15/04/2021 10:49:505MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:50:476CM-STATUS message sent. Event Type Code: 5; Chan ID: 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:56:055Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:56:056CM-STATUS message sent. Event Type Code: 2; Chan ID: 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:57:375Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:58:126CM-STATUS message sent. Event Type Code: 4; Chan ID: 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:58:155Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:58:236CM-STATUS message sent. Event Type Code: 4; Chan ID: 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:58:535Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 10:58:556CM-STATUS message sent. Event Type Code: 5; Chan ID: 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 11:16:594DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 11:16:596DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 11:17:216CM-STATUS message sent. Event Type Code: 5; Chan ID: 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 11:24:135Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 11:24:146CM-STATUS message sent. Event Type Code: 5; Chan ID: 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 12:15:424DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 12:15:426DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 12:15:576CM-STATUS message sent. Event Type Code: 5; Chan ID: 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 12:20:025MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 15/04/2021 12:20:596CM-STATUS message sent. Event Type Code: 5; Chan ID: 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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Message 5 of 18
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Re: M1000 - 90mbps download speed cap

Virgin do not cap speeds.

The servers you download from might, if they are saturated by usage or path delays.

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Phrewb
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Message 6 of 18
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Re: M1000 - 90mbps download speed cap

Well I should hope they don't cap speeds mate thanks for that brilliant insight, but that doesn't change the fact that my speeds have been capped these last few days, despite upgrading my broadband package.

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Message 7 of 18
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Re: M1000 - 90mbps download speed cap

Try speedtests on various test sites to get an idea of what speeds you're getting

eg http://www.ovh.net/   https://www.speedtest.net/  https://www.thinkbroadband.com/speedtest 

I Just tried mine to Washington DC

sp tes w dc.jpg

5433.720 miles

washing dc.jpg

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Message 9 of 18
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Re: M1000 - 90mbps download speed cap

Those tests all look poor and your Sam says is poor as well

My mistake you have already posted your stats

I have to break off for lunch just now so maybe someone else can continue for now

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Message 10 of 18
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Re: M1000 - 90mbps download speed cap

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000009.19999738.983261QAM2561
21470000009.40000238.983261QAM2562
31550000009.40000240.366287QAM2563
41630000009.30000340.366287QAM2564
51710000009.00000038.983261QAM2565
61790000008.59999838.983261QAM2566
71870000008.69999738.983261QAM2567
81950000008.40000240.366287QAM2568
92030000008.09999838.983261QAM2569
102110000008.30000338.983261QAM25610
112190000008.19999740.366287QAM25611
122270000008.00000038.983261QAM25612
132350000008.09999838.605377QAM25613
142430000008.00000040.366287QAM25614
152510000007.59999838.983261QAM25615
162590000007.80000338.983261QAM25616
172670000008.09999838.983261QAM25617
182750000008.50000040.366287QAM25618
192830000009.09999840.366287QAM25619
202910000009.50000040.366287QAM25620
212990000009.09999840.366287QAM25621
223070000008.69999740.366287QAM25622
233150000008.80000340.366287QAM25623
243230000008.80000340.366287QAM25624
253630000008.80000338.605377QAM25625
263710000008.90000238.983261QAM25626
273790000009.50000040.366287QAM25627
283870000009.00000038.983261QAM25628
293950000008.30000340.366287QAM25629
304030000008.69999738.983261QAM25630
314110000009.19999740.366287QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.98326100
2Locked38.98326100
3Locked40.366287632940
4Locked40.3662873809840
5Locked38.9832611771110
6Locked38.98326100
7NotLocked38.98326197726481977
8Locked40.36628715750
9Locked38.9832611040
10Locked38.98326100
11Locked40.366287482320
12Locked38.98326100
13Locked38.60537700
14Locked40.36628700
15Locked38.98326100
16Locked38.98326100
17Locked38.98326100
18Locked40.36628700
19Locked40.36628700
20Locked40.36628700
21Locked40.36628700
22Locked40.36628700
23Locked40.36628700
24Locked40.36628700
25Locked38.60537700
26Locked38.98326100
27Locked40.36628700
28Locked38.98326100
29Locked40.36628700
30Locked38.98326100
31Locked40.36628700



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked427.530739910
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