My daytime upload speeds have dropped typically below 1mb/s on a M100 connection. I'm loathe to pay extra to upgrade to the M350 if I'm still only likely to get <1%, or 3mb/s upload, so I am hoping someone can assist.
As with many other people at the moment, we have two people WFH every day, simple tasks are becoming very difficult, productivity is very low, and audio / video upload often makes zoom etc unworkable.
No known faults in my area (Virgin website status check)
Location London N5 2**
Hub diagnostic shows no faults.
Download speeds typically 60:90mb/s, occasionally >100mb/s.
Upload speed has historically been up to 8/9mb/s with no hardware changes.
Computer running Ookla test is connected by ethernet via a gigabyte switch.
Other hardwired machines running Ookla test return same result.
WiFi is not a factor, but returns very similar speeds via mobile devices.
Hub 3.0 installed Feb 2018
Internal cable connections are all good, but the box on the outside wall is a bit of a mess from previous installs
Upstream bonded channels typically ~4.8 dBmV each which from (an uninformed layman) Google search I believe should be about 10x higher power?
Any community / technician assitance gratefully recieved to avoid sitting on hold for hours.
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream
if its an earlier hub button is top right
4.8 is ok - you are on a hub3 i assume - theres a bug that puts the decimal point in the wrong place so 4.0 += 48 which is ok if all cnallels are that
Hi Tony, thanks for looking at this, and so quickly.
Hub 3.0 yes. I've tested with multiple wired/wireless devices: very little difference between wired/wireless - the actual network wifi strength and speed is excellent for intranet (NAS drive access) and independent of the internet connection (I'm using a TP-Link Deco M9 mesh for wifi)
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Rofl, I love the known fault in his area, do you mean hes being throttled?
I pay for 500 and i often got ~300, I complained on here and I had a thread full of opinions on my ethernet cable. I got a speedtest result last night of 531mbps down 1.4mbps up, this is absolutely ridiculous, how am I supposed to have work meetings?
I am actually considering signing up to a BT VDSL connection and load balance the upload traffic over to the terrible BT line they provide, I was getting 40mbps up with you guys pre-covid.... Is Gig1 expanding still during this???
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
Thanks for the response Emily, and for engaging. With this response at least I know that something is being done to resolve, and this won't be a permanent condition.
As some customer feedback for you to please pass on, it would be empowering for subscribers if, when using the VM website to check for "known faults in my area", any known faults which have a fault code and targeted resolution are described and listed, rather than a cheerful "no known faults" on the website pushing people into forums to hope that someone might be able to help them. I can't be alone in having this issue, and being frustrated with denial of reality on the VM website.